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Overview: Causes and Solutions
The article describes various technical errors that may occur when handling invoices and attachments, as well as how these can be resolved. Errors can be due to invalid characters in XML files, missing attachments, or that an identical file has already been sent. To resolve these issues, it is recommended to correct and resend the files, and in the case of duplicates, slightly modify the file's content to create a new signature. It is important that attachments are transferred correctly and on time along with the invoice.
Why did the error occur?
A technical error occurs because there is something wrong with the content of the invoice, preventing it from being read. For example, there may be invalid characters in the XML file.
"Could not find an invoice matching the attachments within the specified time" means that we have received an attachment, but no invoice corresponding to the attachment.
"Could not find an attachment matching the invoice within the specified time" means that we have received an invoice that specifies in the file that there should also be an attachment, but we have not received any attachment.
How do I resolve the error?
In order for the invoice to be sent, you need to correct the file and resend it.
Depending on whether it is the attachment or the invoice that is missing, it needs to be transferred to us again.
Technical Error - Duplicate
Why did the error occur?
The file that has been sent is identical to a previously sent file.
How do I resolve the error?
If it is an invoice that you are trying to send that you have previously sent, a change needs to be made in the file for it to go through.
If it is an invoice that needs to be resent that you have already sent, there is the option to resend it via InExchange Network. Read more here
Technical Error - Empty File
Why did the error occur?
The file that has been sent lacks content.
How do I resolve the error?
Since there is no content in the file, it cannot be processed by InExchange.
Check why the file is empty, resolve the error, and then upload the file to InExchange again so it can be processed and sent to the recipient.
Why did the error occur?
The file that has been sent is identical to a previously sent file.
How do I resolve the error?
If it is an invoice that you are trying to send that you have previously sent, a change needs to be made in the file for it to go through.
If it is an invoice that needs to be resent that you have already sent, there is the option to resend it via InExchange Network. Read more here.
Processing failed: Result is not valid XML: Root element is missing
Why did the error occur?
This is an error that can occur if the structure of the XML file is corrupted, incorrect, if it is empty, or if the transfer was interrupted.
How do I resolve the error?
To resolve this type of error, the invoice needs to be corrected and resent.
InExchange has received a copy of an already existing file
Why did the error occur?
An identical file has already been transferred.
This is checked by creating a signature for the invoice based on its content.
How do I resolve the error?
In order to resend the invoice, the content of the invoice needs to be changed. The smallest change, such as a space or a period, is sufficient for a new signature to be created.
Could not find any attachments within the specified time
Why did the error occur?
When reading the invoice, the specified attachment could not be found.
The attachment must be transferred as soon as possible in connection with the invoice.
How do I resolve the error?
Check that the specified name of the attachment in the invoice matches the transferred attachment.
Transfer the invoice and attachment again.