Log in to access Support as well as help suited to your account


  1. How do I change the delivery method to an e-invoice?
  2. How do I add an attachment?
  3. How do I create a credit note?
  4. How do I change the tax rate?
  5. How do I edit a saved invoice?
  6. Can I copy an invoice?
  7. Where do I change the contact information that is on the invoice?
  8. Can I add invoice period on an invoice?
  9. How do I update my payment information?
  10. How do I change the invoice number?

Why have I not received any payment for my sent invoice?

Go to page in InExchange Network: Invoices\Sent invoices

When an invoice you have sent shows up in the view Sent invoices, you can count on that the invoice in question is valid and is on its way/delivered to the recipient. When the invoice is delivered to the recipient, the responsibility for the invoice goes to the recipient and it is their job to contact you if they have questions about the invoice.

If you have sent an invoice that is included in the view Sent invoices on our website, but have not received a payment on the invoice, you must contact the recipient. If you are unsure of the recipient's contact details, you can search for company information by clicking here.

InExchange also provides services for reminders and debt collection handling and payment matching. Contact us for more information. 

Was this article helpful?
2 out of 3 found this helpful