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  1. How can I see which delivery method was used for my invoice?
  2. What address did we send the PDF invoice to?
  3. External status on invoices
  4. Why is the number of sent invoices not correct on the invoice I have received from you with what is shown in InExchange Network?
  5. Can I get statistics on which delivery method we use on our customer invoices?
  6. For how long are my sent invoices saved?
  7. Is there an easy way to sort my Sent invoices?
  8. How do I compile a report on my sent invoices?
  9. Can I print a copy of a sent invoice?
  10. Can I resend an invoice?

I would like to delete a sent invoice. How do I do that?

We at InExchange always do our best to deliver your invoices on a fast, flexible and reliable way. As soon as you click on “Send” the invoice will be put in queue and will as soon as possible be sent from us, which means that we do not always have the time or opportunity to stop faulty invoices before delivery.

However, you are always welcome to contact us if you have any questions or if something wrong has happened and we will do our best to try to help you.

  1. If the invoice absolutely cannot reach the recipient call us immediately to see if we can stop it. Please note that in order to remove your invoice we need to stop our whole consignment, which means that we would have to engage our technicians. This is not included in your contract and will be charged per hour and takes about 30 minutes.
  2. Alternatively, if the invoice is faulty, you can send a credit invoice that would equalize the faulty invoice and then send a correct one.
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