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  1. How do I become an invoice receiver in InExchange network?
  2. Where do I enter or change the e-mail address for incoming invoices?
  3. Can I change the settings for my invoice receiving service?
  4. How do I see which delivery method my received invoices have been submitted with?
  5. Why do we receive PDF-invoices when the supplier has sent an invoice as an e-invoice?
  6. Why do we get PDF invoices to a different e-mail address than the one we entered in the settings?
  7. Received invoices could not be delivered - Recipient

Why do we get PDF invoices to a different e-mail address than the one we entered in the settings? Follow

Go to page in InExchange Network: Account\Settings\Incoming invoices

The address you can enter in the settings for incoming invoices in InExchange Network is used for those invoices that your suppliers send to you as e-invoices.

But for those invoices that your suppliers send to you as PDF invoices, they can enter any e-mail address. If you feel that you receive PDF invoices via e-mail to the wrong address, check with the sender how they send invoices and if they have chosen a specific e-mail address in your customer card, or specifically for the current invoice.

You are welcome to contact InExchange Support if you need help determining which settings  apply.

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