English (US) svenska

Log in to access Support as well as help suited to your account

  1. InExchange Helpcenter
  2. Accounts payable
  3. Receive e-invoices (pdf)

Hi, how can I help?

Loading…

  1. How do I become an invoice receiver in InExchange network?
  2. Where do I enter or change the e-mail address for incoming invoices?
  3. Can I change the settings for my invoice receiving service?
  4. Why do we receive PDF-invoices when the supplier has sent an invoice as an e-invoice?
  5. Why do we get PDF invoices to a different e-mail address than the one we entered in the settings?

Why do we get PDF invoices to a different e-mail address than the one we entered in the settings?

Go to page in InExchange Network: Account\Settings\Incoming invoices

The address you can enter in the settings for incoming invoices in InExchange Network is used for those invoices that your suppliers send to you as e-invoices.

But for those invoices that your suppliers send to you as PDF invoices, they can enter any e-mail address. If you feel that you receive PDF invoices via e-mail to the wrong address, check with the sender how they send invoices and if they have chosen a specific e-mail address in your customer card, or specifically for the current invoice.

You are welcome to contact InExchange Support if you need help determining which settings  apply.

Was this article helpful?
0 out of 0 found this helpful

Comments