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  1. How can I see which delivery method was used for my invoice?
  2. What address did we send the PDF invoice to?
  3. External status on invoices
  4. Why is the number of sent invoices not correct on the invoice I have received from you with what is shown in InExchange Network?
  5. Can I get statistics on which delivery method we use on our customer invoices?
  6. For how long are my sent invoices saved?
  7. Is there an easy way to sort my Sent invoices?
  8. How do I compile a report on my sent invoices?
  9. Can I print a copy of a sent invoice?
  10. Can I resend an invoice?

External status on invoices

Go to page in InExchange Network: Invoices\Sent invoices

On the page Sent invoices you can choose to view the column External status. Here you can, as an invoice supplier, control the receiver status on your invoices. The information is imported from the invoice receivers system. 

If your invoice receiver has activated this function, follow the steps below to see the status on your invoices: 

1. Click on Select columns External status to add the status column in your view (if it's not already visible in the columns). Click here to see how you do this. 

2. Search for an invoice and control this when you need to. The field in the column will be empty if we have not received any information regarding the invoice from the receiver. If this is the case, you will have to contact the receiver directly for any questions regarding the invoice.  

3. If you click on a invoice (on the invoice number) that has a status notification you will be able to see a short summary about the invoice status and when it was updated. 

The user External information in the field User in the picture below means that the information was collected from the receivers system. 

Please direct any questions regarding invoice statuses to the invoice receiver for more information.

Do you as a invoice receiver of e-invoices want to send feedback to your invoice suppliers? You will need an integrated API solution from your side to do this. Please contact us if you are interested and we will tell you more about this. 

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