Error code: XC30/XC28/XC29.
The error occurs when your user account on your local computer has lost the permissions to move or modify files.
This is typically resolved by following the steps below:
- First, restart your local computer (in some cases, this step alone may be sufficient)
- Run our repair program.
This is initiated through the Invoice Printer's installation file, which is usually found in the file explorer on your local computer, or you can download the file from this guide: Upgrade the invoice printer for Inexchange´s new webb solution
If the above steps do not work, the permission to "write" needs to be added manually to the relevant user account for the directory, C:\ProgramData\InExchange Factorum.
Note: To change permissions, the user needs to have administrative privileges, or this is handled by your IT technician.
- Open the hidden folder C:\ProgramData, where you will find a folder named InExchange Factorum.
- Right-click on InExchange Factorum, click on Properties, go to the Security tab, and click on Edit.
- In the new window, select the user account that whats going to use the Invoice Printer, both Read and Write needs to be approved in the Allow column.
To locate program data, you need to enable "Show hidden files and folders". Refer to Microsoft's guide for Windows 7, windows 8,1 and windows 10 or the guide for windows 11.