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  1. Create a support case
  2. My user credentials are not working, can you send new ones?
  3. Contact InExchange Factorum AB
  4. New telephone hours for support
  5. How to add a new recipient to the network
  6. How to update an ongoing support case
  7. How to correct an undelivered invoice
  8. View your case history
  9. Who do I turn to for help with my case?
  10. Enter bank account in InExchange Network

How to add a new recipient to the network Follow

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    2. Who do I turn to for help?
  2. Support

    1. How to create a support case
    2. View your case history
    3. How to update an ongoing support case
    4. How to correct an undelivered invoice
    5. How to add a new recipient to the network

If your customer receives e-invoices but isn't in the network, you'll need to add the recipient to be able to send e-invoices via our services. You can search for the recipient on Extend my network. If you don't get a hit, the recipient will be added as per the description below. Please note that you'll need to have at least our Web Plus service to be able to send e-invoices to recipients with other operators than InExchange.

Instructions on how to add a new recipient:

1. Sign in to InExchange Help Center.

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2. Click on Submit a request in the menu.

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3. Select Extend my network - Register a new recipient in the list and fill in the information of your invoice recipient in the form. Company name, company registration number, operator and email address of the recipient is mandatory information and is obtained from the invoice recipient. 

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When the recipient has been added to the network you'll receive a confirmation on the registration via email. In the meanwhile, you'll be able to send a pdf or paper invoice to the customer, if the customer doesn't require e-invoice.

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