Create a support case

1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to correct an undelivered invoice
   5. How to add a new recipient to the network

As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).

Instructions to create a case:

1. Sign in to InExchange Help Center.

2. Click on Submit a request. Select the category best suited for your case and fill in the form.

After you have submitted a request, a confirmation email will be sent to you with your request id.