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  1. Contact InExchange Factorum AB
  2. Create a support case
  3. View your case history
  4. How to update an ongoing support case
  5. Who do I turn to for help with my case?
  6. New telephone hours for support

Create a support case Follow

  1. Contact InExchange

    1. Contact information and opening hours
    2. Who do I turn to for help?
  2. Support

    1. How to create a support case
    2. View your case history
    3. How to update an ongoing support case
    4. How to correct an undelivered invoice
    5. How to add a new recipient to the network

As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).

Instructions to create a case:

1. Sign in to InExchange Help Center.

2. Click on Submit a request. Select the category best suited for your case and fill in the form.


After you have submitted a request, a confirmation email will be sent to you with your request id. 

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