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  1. Create a support case
  2. My user credentials are not working, can you send new ones?
  3. Contact InExchange Factorum AB
  4. New telephone hours for support
  5. How to add a new recipient to the network
  6. How to update an ongoing support case
  7. How to correct an undelivered invoice
  8. View your case history
  9. Who do I turn to for help with my case?
  10. Enter bank account in InExchange Network

How to correct an undelivered invoice Follow

  1. Contact InExchange

    1. Contact information and opening hours
    2. Who do I turn to for help?
  2. Support

    1. How to create a support case
    2. View your case history
    3. How to update an ongoing support case
    4. How to correct an undelivered invoice
    5. How to add a new recipient to the network

 Sign in to InExchange Network to view and manage invoices and settings, etc.

Instructions to manage and correct an undelivered invoice:

1. Click on To manage to view all your invoices that couldn't be delivered. 

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2. Click on Manage on the invoice you'd like to correct.

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  • Correct a faulty reference or order number
    Follow the instructions in the message that is shown. You can correct a faulty reference or order number in the related field to resend the invoice. Contact the invoice recipient for correct information. Read more >>

  • Update address and resend a returned paper invoice
    Follow the instructions in the message that is shown. You can also control the printout via the link in the message. Update the address information and resend the invoice. Read more >>

More information:

  • You can view undelivered invoices that go three (3) months back.
  • Click on Remove if the invoice has already been managed elsewhere and you'd like to remove the invoice from the list. 
  • If you resend the invoice with a different delivery method than e-invoice, the change will not be made in the customer registry.
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