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  1. Create a support case
  2. My user credentials are not working, can you send new ones?
  3. Contact InExchange Factorum AB
  4. New telephone hours for support
  5. How to add a new recipient to the network
  6. How to update an ongoing support case
  7. How to correct an undelivered invoice
  8. View your case history
  9. Who do I turn to for help with my case?
  10. Enter bank account in InExchange Network

View your case history Follow

  1. Contact InExchange

    1. Contact information and opening hours
    2. Who do I turn to for help?
  2. Support

    1. How to create a support case
    2. View your case history
    3. How to update an ongoing support case
    4. How to correct an undelivered invoice
    5. How to add a new recipient to the network

As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).

Instructions to retrieve case history:

1. Sign in to InExchange Help Center.

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 2. Click on My activities in the menu to see ongoing and solved cases.

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My requests - cases you've created.
Requests I'm CC'd on - cases others have created but you've been copied on.

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Tip! You can sort your requests on status as shown in the picture above. 

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