FAQs about invoices

GLN stands for Global Location Number and is a unique global identifier for a company or department of a company. This information is used to identify exactly where each e-invoice needs to be delivered.

How to obtain your company’s GLN

Suppliers may ask you for your GLN when they want to send you an e-invoice. Go to the Account > Profile page and scroll down to the Company section to see your company’s GLN.

Look up other companies’ GLN

Go to Connect company and enter the name of the company you’re looking for and click on the company name. You can also use a GLN, if you have it, in a search to find other information about a company.

A company’s GLN and other information can be found in the Company information section.

When sending invoices abroad, you’ll need to add payment instructions to enable international payments. Where necessary, add the following information to your invoices.

BIC/SWIFT: An identifier for your bank.
IBAN: Your account number for international payments.

Some banks provide an account number instead of an IBAN. The account number is called the BBAN, and of course that works equally well. In that case, enter the bank’s full name in the field for BIC/SWIFT.

If you use our web-based services to send invoices, the information found at Account > Payment means is stated.

The majority of e-invoices we send follow the Svefaktura invoice standard. This format requires that information such as phone numbers, fax numbers, company registration numbers, bank giro and plus giro account numbers, etc. are written in numeric characters only. Any hyphens in these numbers are removed.

The majority of e-invoices we send follow the Svefaktura invoice standard. This format requires the sum total for each invoice and credit note to be positive.

If you try to send an invoice with a negative sum total, what we’ll probably do is help you to convert the invoice into a positive total as this is how the information is managed.

If you would like further information on this, feel free to contact our support team.

When an invoice is sent as a letter or PDF, it is sent in the original layout where possible. If your invoice layout cannot be customized for printing, a cover page can be used for the address information, alternatively use our standard template.

Below is an example of what the standard template looks like. You can add your own logo, in color if you wish, to the template. There is also support for a number of different languages and OCR slips, etc.

Please contact our support team for help with customization.

Yes, several invoices can be sent to a single recipient in the same envelope if you send the invoices to us in the same batch or in consecutive batches. It usually costs less and it’s better for the environment.

Joint enveloping of invoices is managed through the customer number and is a smart solution for companies that use a unique customer number for each invoice recipient. This setting applies to all of the company’s invoicing, which means we carry out joint enveloping for all of your customers if you have chosen to activate this service. Please contact us for further information.

A one-off cost, equivalent to one hour of work, is charged for setting up the service. If you would like to activate this service for more companies, the cost is charged per issuing organization.

Yes, paper invoices can be printed in color. If you want to do this, use our invoice template for print-outs. Feel free to contact us if you have any questions about color print-outs or to order the service.

Once the service has been activated, you can also print attachments in color. If you are using an integrated service, the attachment can be added when transmitting the invoice and it can be printed in color. Alternatively if you’re using InExchange Invoice Printer, the attachment can be printed in color if it’s manually added in the invoice printer stage Invoice control.

This service is as per quote.