Reminder & Collection by Amili

Here we go through how to activate Amili's reminder and collection service within Inexchange and convert your unpaid invoices into incoming payments.

Video – Getting Started

Brief overview of how to activate Amili's reminder and debt collection service in Inexchange.

How do I get the service?

The service “Reminder & Collection” is activated via Inexchange Store. By doing this, an onboarding process is initiated with Amili. In this procedure, you will be directed to Amili where you fill in the requested information needed and enter into a separate agreement with the mentioned company. Once the activation steps are completed, you will gain access to Amili's own interface where you manage the cases created via Inexchange.

How do I send invoices to Amili?

When an invoice reaches its due date, it is possible to create a case to Amili who will then take care of the invoice and issue a reminder.

Once a case has been created, you will be able to see this in Inexchange and then follow the case's status through the phases to be passed.

How do I manage ongoing cases?

When you want to manage your cases, you will have the option via Inexchange to navigate further to Amili's services. Note: All types of case administration must be done in Amili's services; in Inexchange you will only see the case status.

Navigera till Amilis tjänster från Inexchange

All active cases are available under the tab “Active Cases”.

How do I manage closed cases?

When a case is closed, you can still access it via Inexchange but also navigate to the case at Amili. Closed cases are moved to the tab “Closed Cases”.

What does the service cost?

There is no license fee or transaction cost associated with Reminder & Collection. Instead, Amili retains the reminder fees charged to the invoice recipient. The complete price list can be seen in the agreement you signed in the onboarding flow inside Amili.

Who do I contact when I need help?

If you need help managing your cases created in Amili, contact Amili's support. https://www.amili.se/kontakta-oss/kontakt-support

How do I cancel the service?

If you choose to cancel your service for Reminder & Collection, you do this by canceling via “my services”. Once this is done, you will no longer be able to create new cases. You will continue to have access to ongoing cases until they are closed. When there are no cases left to handle, the service will be completely removed.

I want to send a reminder but can’t find the function. What should I do?

Please check that:

the invoice has passed its due date
the Reminder & Collections service is activated via Inexchange Store

If both requirements are met, you will see the option to create a reminder directly in the invoice view.

Can I send reminders through you?

Yes. Through the Reminder & Collections service, you can create a reminder in Inexchange. Amili sends the reminder and follows up on the invoice for you.

I haven’t been paid for my invoice. How do I send a reminder?

If an invoice has passed its due date, you can create a reminder for Amili directly in Inexchange. Amili will then send a reminder and take over the handling of the reminder.

How do I send a reminder?

When an invoice has passed its due date, you can create a reminder for Amili directly in Inexchange, provided that the Reminder & Collections service is activated via Inexchange Store. Amili will then send the reminder for you.