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Overview: Causes and Solutions
This article describes common error messages related to invoice management on the InExchange Network and how to resolve them. Errors can occur due to reference errors, negative amounts, invalid PDF documents, or when the recipient is denied as a supplier. To correct these errors, it is recommended to check and adjust the invoice information, contact the recipient for more information, or use alternative delivery methods such as paper or PDF. Exact identifiers such as GLN may be needed to avoid issues with multiple organizations sharing the same identification number.
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Why did the error occur?
This error can encompass various issues. The error message comes from the recipient or when we have checked the invoice on our end at InExchange.
How do I fix the error?
If it is a reference error, order number error, or similar, you can correct it via Managing on the InExchange Network.
Otherwise, you will need to correct the invoice and resend it.
Read more about Managing here
Why did the error occur?
The recipient has chosen not to accept you as a supplier of e-invoices.
How do I fix the error?
Contact the recipient to find out why the request has been rejected.
You can choose to resend the invoice via Managing on the InExchange Network with a different delivery method, paper or PDF.
Read more:
Manage invoices under Managing
If your request was rejected/denied
Why did the error occur?
We have been unable to process the PDF file. This may be due to the PDF being corrupted, empty, or protected. It may also be because it is not a valid PDF file.
How do I fix the error?
Check the above and resend the invoice via Managing on the InExchange Network. If you have not received a correct email address, there is an option to resend the invoice as a paper invoice.
Read more about Managing here
Negative amount is not allowed
Why did the error occur?
The totals of the invoice must not be negative according to the invoice standard: Svefaktura.
Svefaktura invoices are defined as debit or credit in a field called InvoiceTypeCode, so totals should not be negative.
How do I fix the error?
The final amount of the invoice must not be negative. The invoice needs to be corrected and resent.
Found more than one organization
Why did the error occur?
The recipient could not be uniquely identified among multiple recipients with the same org.nr, VAT number, or GLN.
This can occur, for example, if a municipality has chosen to register its departments as separate recipients and the invoice only contains the org.nr.
To make as precise a match as possible, something that uniquely identifies them is needed, for example: GLN.
How do I fix the error?
Contact the recipient to get the correct GLN to send the invoice to and resend the invoice.