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FAQ
- User guides and instructions
- Agreements & Licenses
- Login and Account Settings
- FAQ - Signing with Digital Signing Service
- Common Questions About Our Services
- Import Your Customer Register
- How Do You Handle Privacy and Delivery Security?
- Translation of Common Reference Fields Between Different Invoice Formats
Here we have gathered answers to the most common questions about agreements and licenses.
Frequently Asked Questions:
How can I add, change, or remove a user?
Users are managed via a form in our Help Center. The request must come from an authorized/licensed user at the company.
If a new user account is created, the new user will receive their login credentials via email.
The Free pricing plan includes one (1) user license. To add more users, you need to upgrade your service to Basic and then order more licenses according to the instructions above.
How do I terminate my agreement?
If you wish to terminate your agreement, we need a written termination from an existing user at the company sent to customer.service@inexchange.se.
Free Service
If you are using our free service Free, you do not need to terminate your account. If you no longer need the account, you can leave it inactive. If the company has gone bankrupt or been dissolved, you can contact us, and we will delete the account for you.
Other Services
Your agreement with Inexchange is invoiced monthly with a 3-month notice period (this may vary if you have the Enterprise service).
If you send a termination via email, please be aware that you will receive a confirmation from us regarding the termination. If you do not receive a confirmation within two business days, we recommend that you contact us by phone.
How do I change my company information?
You can change your company information displayed in the network on the page Account > Profile. If you are using Free or Basic to send your invoices, certain information for the invoice footer is retrieved from here.
As an existing customer or when you become a customer, you can access and accept our terms of use found at the bottom of the page in Inexchange Network. Click on Terms of Service after you log in.
How many user accounts are included in my agreement?
The number of user licenses included by default varies between our different services.
Free
In our free web service, one (1) user license is included. If you need more user licenses, you must first upgrade your service to Basic and then order the number of licenses you need. Please note that there is an additional cost per user license beyond the number of users included in the agreement.
Basic
This web service includes two (2) user licenses by default. If you want to add additional users, you are welcome to order these via our contact forms or by contacting us at 0500 - 44 63 60. Please note that there is an additional cost per user license beyond the number of users included in the agreement.
Inexchange Invoice Writer (Premium)
Two (2) user licenses are included by default for the invoice writer. If you want to add additional users, you are welcome to order these via our contact forms or by contacting us at 0500 - 44 63 60. Please note that there is an additional cost per user license beyond the number of users included in the agreement.
Inexchange Integrated Services (Enterprise)
See your agreement or contact us at 0500 - 44 63 60 (press 1) for more information. If you want to add additional users, you are welcome to order these via our contact forms or contact us. Please note that there may be an additional cost per user license beyond the number of users included in the agreement.
You can upgrade your service on the Upgrade page through your login to Inexchange Network. You are also welcome to contact us to upgrade or to get help in choosing a suitable service.
Integrated services are offered. If you are interested in an integrated service, please contact us.
Why am I receiving a message that my organization number already exists?
InExchange collaborates with several different providers in the market. Some of these have their systems connected to Inexchange to automatically send invoices directly in the system. What happens is that we receive information that you are using a system that has such capability. We recommend using only one solution in our network.
Our recommendation is that you contact the system provider and discuss the service you already have for sending e-invoices. If you continue with this service, you will avoid the double work of first registering the invoices in your system and then registering the invoices in our portal.
If you still want to use the services directly via InExchange, you are welcome to contact our support, and we will assist you with this.
If you cannot find the answer to your question, you are always welcome to contact us for more information. You can reach us at 0500 - 44 63 60 and via customer.service@inexchange.se.