FAQ

1. Press Windows + Shift + S on the keyboard

   

2. Drag the mouse over the area you want to capture

3. Click on the notification that appears on the right side of the screen

   

4. A window will now open, click the Save button

   

5. Another window will open where you can choose where to save the image.
   Choose a location where you know where it is and can access it, for example the desktop.

You now have a screenshot that you can attach in an email or in a support ticket to us.
If something does not work, you also have the image in your clipboard. This means you can right-click in a ticket or email and click Paste, or press Ctrl + V.

1. Press the F12 key and a panel will appear on the right side

2. Click on the Network tab and check the box Save log so that it is checked

   

3. Repeat the action that caused the error message once more while the panel on the right is open

4. A list should now have appeared in the window on the right. Look for any entries with red text and click on it.

   

Click on it and capture an image of the entire content as shown in the image below

Users are managed via a form in our Help Center. The request must come from an authorized/licensed user at the company.

If a new user account is created, the new user will receive their login credentials via email.

The Free pricing plan includes one (1) user license. To add more users, you need to upgrade your service to Basic and then order more licenses according to the instructions above.

If you wish to terminate your agreement, we need a written termination from an existing user at the company sent to customer.service@inexchange.se.

Free Service

If you are using our free service Free, you do not need to terminate your account. If you no longer need the account, you can leave it inactive. If the company has gone bankrupt or been dissolved, you can contact us, and we will delete the account for you.

Other Services

Your agreement with Inexchange is invoiced monthly with a 3-month notice period (this may vary if you have the Enterprise service). 

If you send a termination via email, please be aware that you will receive a confirmation from us regarding the termination. If you do not receive a confirmation within two business days, we recommend that you contact us by phone.

You can change your company information displayed in the network on the page Account > Profile. If you are using Free or Basic to send your invoices, certain information for the invoice footer is retrieved from here.

As an existing customer or when you become a customer, you can access and accept our terms of use found at the bottom of the page in Inexchange Network. Click on Terms of Service after you log in.

Create Account | Log In

The number of user licenses included by default varies between our different services.

Free
In our free web service, one (1) user license is included. If you need more user licenses, you must first upgrade your service to Basic and then order the number of licenses you need. Please note that there is an additional cost per user license beyond the number of users included in the agreement.

Basic
This web service includes two (2) user licenses by default. If you want to add additional users, you are welcome to order these via our contact forms or by contacting us at 0500 - 44 63 60. Please note that there is an additional cost per user license beyond the number of users included in the agreement.

Inexchange Invoice Writer (Premium)
Two (2) user licenses are included by default for the invoice writer. If you want to add additional users, you are welcome to order these via our contact forms or by contacting us at 0500 - 44 63 60. Please note that there is an additional cost per user license beyond the number of users included in the agreement.

Inexchange Integrated Services (Enterprise)
See your agreement or contact us at 0500 - 44 63 60 (press 1) for more information. If you want to add additional users, you are welcome to order these via our contact forms or contact us. Please note that there may be an additional cost per user license beyond the number of users included in the agreement.

You can upgrade your service on the Upgrade page through your login to Inexchange Network. You are also welcome to contact us to upgrade or to get help in choosing a suitable service.

Integrated services are offered. If you are interested in an integrated service, please contact us.

InExchange collaborates with several different providers in the market. Some of these have their systems connected to Inexchange to automatically send invoices directly in the system. What happens is that we receive information that you are using a system that has such capability. We recommend using only one solution in our network. 

Our recommendation is that you contact the system provider and discuss the service you already have for sending e-invoices. If you continue with this service, you will avoid the double work of first registering the invoices in your system and then registering the invoices in our portal.

If you still want to use the services directly via InExchange, you are welcome to contact our support, and we will assist you with this.

Click Forgotten your password? on the login page and follow the instructions for resetting your password. If you’ve forgotten your username, please contact us via kundservice@inexchange.se.

Read more: Who should I turn to for help?

Whether you use our web service or one of our automated services, your user information is handled in the same way.

1. Go to the Account > Profile page and scroll down to the User information section.
2. Click the icon and edit your information.
3. Save your settings

Click the button in the top-right corner where it says Log out.

If you are inactive on our website for more than 60 minutes, you’ll automatically be logged out for security reasons. If several people at your company use the same user account, you’ll also be logged out if someone else logs into the same account.

We recommend having one user account per person.
How to add more users >>

Go to the Account > Profile page and click Add company to register additional companies that you manage.

If you manage the invoicing for several companies in Inexchange Network, you can switch company by clicking the arrow to the right of the company name at the top right of the page. Then choose the company you want to work with from the list.

If you need to gain access to a company for which you do not currently have authorization, please contact our support department.

Go to the Account > Profile page to change your contact information.

The emails we send are intended for several different roles. The roles available vary depending on the service. If no specific roles have been set up, all emails are sent to the email address provided under General contact.

Use the icons to the right of each header to add, edit or delete information.

There are several ways to change the language settings in your account.

1. Below the login box before logging in:

2. Using keyboard combinations after logging in:

• Swedish: Ctrl + Shift + 1
• English: Ctrl + Shift + 2
• Icelandic: Ctrl + Shift + 3
• Finnish: Ctrl + Shift + 4
• Danish: Ctrl + Shift + 5

3. On the Account > Profile page in the User information section.

Click the icon in the lower right corner of the section to edit and select a language.

Go to the Account > Profile page in Inexchange Network and click the icon in the Payment means section to edit and enter payment information.

You can specify a bank in two ways

By entering the bank’s full name:

Or by entering its BIC:

If you don’t already have a bank account entered, this field may not be displayed. Click Add bank account to bring up the field for bank information.

When sensitive company information is changed, a notification is sent to the email address registered for the company. The change is implemented once it has been approved via the link in the message.

Logos are not supported in electronic invoices, but you can upload a logo that is displayed when anyone searches for your company in our network.

Uploading a logo

1. Go to the Account > Profile page and click the icon to the right of your company name (see screenshot below).

2. Locate the image file and click Open. The logo is now linked to your company.

Things to consider when uploading your logo:

• The file format must be .jpg, .gif or .png.
• The size of the image must be 280 x 90 pixels (width x height). If the logo is not in one of these formats, the size will automatically be adapted.

Read more: Sending e-invoices to a new customer

Read more: Where can I find my sent invoices?

Read more: Postage Optimization

Go to the Account > Settings page and the Reports tab to order reports on your invoice flow.

Check the Send monthly reports box and save your new settings.

The report contains information on sent and received invoices and delivery method, etc.

There is no extra charge for the reports.

Read more:
Report on rejected supplier invoices

You can create reports from the following pages in InExchange Network, among others.

• Sent invoices
• Received invoices
• Customer & Supplier registry
• Stopped invoices

You can also receive monthly reports on your invoice flow via email.

Here's an example from the Sent invoices page. You can use the search fields at the top of the page to find current invoices in the view. Click Select columns to choose which columns to display. Then create a report in Excel format by clicking Report.

Tip! Click the small arrow to the right of the Invoice No. heading to change the search criteria.

PEPPOL is a framework for formats and the transmission of electronic business documents within and across EU borders.

Inexchange fully supports PEPPOL.

Read more: Q&As about PEPPOL

Answer: We are taking this action to ensure that we do not handle fraudulent accounts and untrustworthy actors. We protect our network and, in the long run, create a safer business environment for everyone.

Answer: No, signing is a one-time action. You only need to do this once, and it is only one of the users associated with the service who needs to perform the signing.

Answer: You can choose to sign directly at login or when you send your next invoice.

Answer: Yes, after you have signed your company information via digital signing, you can send invoices just as usual. You do not need to sign again the next time you log in or send an invoice.

Answer: InExchange collaborates with several different providers in the market. Some of these have their systems connected to InExchange to automatically send invoices directly in the system. What happens then is that we receive information that you are using a system that has such capability. We recommend not using more than one solution in our network. More info in the help center

Create an account and then follow the instructions in our user guide for InExchange Web.

You can upgrade your service on the Upgrade page via your login to InExchange Network. You are also welcome to contact us to upgrade or to get help choosing a suitable service.

Integrated services are offered. If you are interested in an integrated service, we ask you to contact us.

You can read more about the invoice printer and our other services on our website www.inexchange.se. There you can also order services.

In our guide Installation of the Invoice Printer, you will find more information on how to get started.

InExchange Free/Basic has no connection to your business system and therefore works as a standalone solution for your customer invoicing. InExchange Invoice Printer connects easily to your business system and works with most Windows-based systems. InExchange also has a close collaboration with most well-known system providers on the market.

Read more on our Partner page:
https://inexchange.se/vart-ekosystem

Read: Why am I receiving a message that my organization number already exists?

Inexchange addresses e-invoices using a unique identifier that is registered with Inexchange for each recipient, typically the organization number, VAT registration number, and/or GLN (Global Location Number). If an organization has multiple underlying organizations, GLN is usually always used.

In addition, Inexchange generally has a list of unique reference numbers/reference codes for each department within an organization. This means that an e-invoice cannot be sent without a correct reference being specified.

Inexchange uses https to encrypt invoice information sent via Inexchange.

Employees at Inexchange need access to the content of an invoice for technical reasons, in order to correctly create, validate, and address e-invoices. All employees at Inexchange have signed a confidentiality agreement which means that all customer-related information is handled in accordance with PUL (Personal Data Act).

If necessary, Inexchange can also assist with a proposal for a Data Processing Agreement that can further enhance security during information exchange between supplier and customer.

Inexchange has built in an automatic verification and validation of an invoice regarding both mandatory information and mathematical calculations within its platform. In case of any errors in the invoice according to applicable regulations (usually Svefaktura 1.0), feedback is automatically sent to the user, either directly to the client application used for transmission, or via email. The supplier also always has the opportunity to verify any translation to another invoice format themselves.

Inexchange has its operational environment with a partner that guarantees very high availability.