FAQ

User management is handled via our contact form in our help center. The order has to be made by an authorized user on the company. 

If a new user account has been created, the user credentials will be sent to the new user by e-mail. 

Inexchange Free includes one (1) user license. You need to upgrade your service to Basic in order to be able to add users. 

Inexchange Free

If you have our free web service you do not need to cancel your account. If you do not have any use for the account anymore,  you can just let it be. If the company has gone into bankruptcy or liquidation you can contact us at kundservice@inexchange.se and we will remove it for you.

Our other services

Your contract with Inexchange is invoiced monthly. With 3 months' binding period

Please note that if you send your cancelation by e-mail, make sure that you receive a response from us in which we confirm that the agreement is terminated. If you have not heard anything within two (2) working days, we recommend you to call us.

Go to page Account > Profile to change your company details shown in the network.  

You can upgrade your service on the Upgrade-page in Inexchange Network or by contacting us.

If you are interested in getting an integrated service, please contact us.

Inexchange collaborates with several suppliers in the market. Some of these have their systems connected to Inexchange to automatically send invoices directly in the system.

What then happens is that we get information from the system supplier that you are using a system that has such an option, these solutions can unfortunately not be combined but you must choose which solution you want to use.

Our recommendation is that you contact the system supplier and discuss the service you already have to send e-invoices. If you continue with this service you save to do double the work with first registrating the invoices in your system and then register invoices in our portal.

If you still want to use the services directly via Inexchange please contact our support and we will help you with this.

Click Forgotten your password? on the login page and follow the instructions for resetting your password. If you’ve forgotten your username, please contact us via kundservice@inexchange.se.

Read more: Who should I turn to for help?

Whether you use our web service or one of our automated services, your user information is handled in the same way.

1. Go to the Account > Profile page and scroll down to the User information section.
2. Click the icon and edit your information.
3. Save your settings

Click the button in the top-right corner where it says Log out.

If you are inactive on our website for more than 60 minutes, you’ll automatically be logged out for security reasons. If several people at your company use the same user account, you’ll also be logged out if someone else logs into the same account.

We recommend having one user account per person.
How to add more users >>

Go to the Account > Profile page and click Add company to register additional companies that you manage.

Enter the company details and click Register.

You can manage all of your registered companies with one user account. Each company has its own information and settings.

If you manage the invoicing for several companies in Inexchange Network, you can switch company by clicking the arrow to the right of the company name at the top right of the page. Then choose the company you want to work with from the list.

If you need to gain access to a company for which you do not currently have authorization, please contact our support department.

Go to the Account > Profile page to change your contact information.

The emails we send are intended for several different roles. The roles available vary depending on the service. If no specific roles have been set up, all emails are sent to the email address provided under General contact.

Use the icons to the right of each header to add, edit or delete information.

There are several ways to change the language settings in your account.

1. Below the login box before logging in:

2. Using keyboard combinations after logging in:

• Swedish: Ctrl + Shift + 1
• English: Ctrl + Shift + 2
• Icelandic: Ctrl + Shift + 3
• Finnish: Ctrl + Shift + 4
• Danish: Ctrl + Shift + 5

3. On the Account > Profile page in the User information section.

Click the icon in the lower right corner of the section to edit and select a language.

Go to the Account > Profile page in Inexchange Network and click the icon in the Payment means section to edit and enter payment information.

You can specify a bank in two ways

By entering the bank’s full name:

Or by entering its BIC:

If you don’t already have a bank account entered, this field may not be displayed. Click Add bank account to bring up the field for bank information.

When sensitive company information is changed, a notification is sent to the email address registered for the company. The change is implemented once it has been approved via the link in the message.

Logos are not supported in electronic invoices, but you can upload a logo that is displayed when anyone searches for your company in our network.

Uploading a logo

1. Go to the Account > Profile page and click the icon to the right of your company name (see screenshot below).

2. Locate the image file and click Open. The logo is now linked to your company.

Things to consider when uploading your logo:

• The file format must be .jpg, .gif or .png.
• The size of the image must be 280 x 90 pixels (width x height). If the logo is not in one of these formats, the size will automatically be adapted.

Read more: Sending e-invoices to a new customer

Read more: Where can I find my sent invoices?

Read more: Postage Optimization

Go to the Account > Settings page and the Reports tab to order reports on your invoice flow.

Check the Send monthly reports box and save your new settings.

The report contains information on sent and received invoices and delivery method, etc.

There is no extra charge for the reports.

Read more:
Report on rejected supplier invoices

PEPPOL is a framework for formats and the transmission of electronic business documents within and across EU borders.

Inexchange fully supports PEPPOL.

Read more: Q&As about PEPPOL

PEPPOL stands for Pan-European Public Procurement On-Line.

Simply put, it's a legal framework regarding format and transmission of electronic business documents within and across the EU borders. The regulations are made within the EU and consists of a technical platform, agreements, instructions and specifications for a standardized way of exchanging documents.

Read more:
DIGG - Agency for Digital Government
PEPPOL
SFTI

Yes, we fully support PEPPOL.

Yes.

One of the benefits of using InExchange is that we constantly keep track of all formats and regulatory updates. For instance, PEPPOL has permission to make changes in its format two (2) times per year. This may be difficult for the system supplier to implement.

InExchange also supports multiple formats. Regardless of which format your business system manages, we convert it free of charge into the formats that are required by PEPPOL.

We're in several different committees and we're also a part of PEPPOL's working group to develop new rules and formats. This way, we'll be notified of any news early and may affect future rules and working methods.  

SEND E-INVOICE TO PEPPOL-RECIPIENT

If you send your invoices via InExchange, you don't need to do anything specific. The possibility to send to a PEPPOL-recipient is included in your service.

In some cases, minor adjustments may be required in the invoice material to be interpreted according to the invoice requirements for PEPPOL. For example, percentages need to be specified on the invoice line . If you use InExchange services to send invoices, we will contact you if you need to adjust anything.

RECEIVE E-INVOICE FROM PEPPOL-SENDER

Those who use InExchange services to receive invoices can contact our support to register the company as a recipient in PEPPOL's register. The registration doesn't cost you anything extra.

After that, you can receive invoices from a PEPPOL-sender in the format you usually receive your documents from InExchange. We convert from PEPPOL's format to yours at no additional cost.

Read more:
Create a support case to register

When you send an e-invoice via InExchange, you don't need to keep track of the recipient's technology. In our register we collect information and have an overview of invoice recipients in our network and choose communication methods and format automatically on invoice transfer.

You can search for information about recipients in PEPPOL here >>

Only recipients are registered in PEPPOL, so unfortunately you can't find suppliers. 

You'll find information about the formats that can be sent via the links below.

• PEPPOL Directory
• SFTI Verification service
• VEFA PEPPOL Lookup

If you send your invoices via InExchange, we handle it for you. We will convert your invoice material to the format that your recipient can manage as well as PEPPOL-format in those cases where the recipient receives via PEPPOL.

In some cases, minor adjustments may be required in the invoice material to be interpreted according to the invoice requirements for PEPPOL. For example, percentages need to be specified on the invoice line. If you use InExchange's services to send invoices, we will contact you if you need to adjust anything.

It's a kind of identifier for a party in PEPPOL. Every recipient has their own PEPPOL ID which allows the different access points to find the parties.

A PEPPOL ID consists of two parts. A prefix, such as 0007, which determines what the last part's type of data. For example, InExchange PEPPOL ID 0007:5567009971.

0007 = Swedish company registration number
0088 = GLN number

If you send invoices and documents via PEPPOL with InExchange, you don't need to think about the recipients' PEPPOL ID. We'll keep you updated.

Read more:
List with all prefixes for PEPPOL 
What's a GLN?

Just as a company can have several GLNs, you can have several PEPPOL IDs. There may be different entities or departments within an organization that need separate IDs to allow recipients to be separated.

You can also have different IDs for different types of documents.

Read more:
What's a GLN?

Documents may not be denied as long as they are correct by default. This also means that no sender of documents may be denied.
Any validation of reference codes may not be made on invoices entered via PEPPOL. These must be received, but can of course be rejected manually by you as a recipient.

All PEPPOL recipients must at least be able to receive the current PEPPOL BIS standards. You can also choose to receive, for example, Svefaktura via PEPPOL. InExchange, however, ensures that you as a recipient get the right format to your system no matter how the supplier sends it to us.

Absolutely! InExchange helps with the conversion of invoice material so that the senders can send invoices in the format they can, and so that the recipients can receive files in their system in a functioning manner.

No, if you use InExchange for invoice management, nothing is required. We convert the material so that it can be interpreted correctly by the recipient no matter what format the sender sends it in.

See updated information on this at peppol.eu >> 

Yes, PEPPOL's new format PEPPOL BIS 3 Billing complies with the European Standard EN16931.

More information about standards can be found at SFTI's website >>

Yes, InExchange provides orders and order messages between the buyer and the supplier also according to PEPPOL's standard.

Not much really, but...

From November 1 2018, it is required of all government agencies to register in PEPPOL. That means they must receive the documents sent to them, no matter how many, for example, invoices a supplier sends to them.

As of April 1 2019, all public purchases are required to be invoiced in accordance with the new European Standard EN16931. In itself, it has nothing to do with PEPPOL, but the new PEPPOL BIS Billing V3 format complies with EN16931, which hopefully everyone who is in public purchases, registers as a recipient in PEPPOL to help their suppliers meet the legal requirement.

If you've had a previous relationship with your customer and send, for example, Svefaktura 1.0, you can also send the same format after April 1 2019.

So, it's a bit complicated but you as a supplier to public buyers can demand that they receive, for instance, invoices via PEPPOL. 

Create an account and then follow the instructions in our user guide for InExchange Web.

You can upgrade your service on the Upgrade page via your login to InExchange Network. You are also welcome to contact us to upgrade or for assistance in choosing a suitable service.

Quotes are given for integrated services. Please contact us if you’re interested in an integrated service.

Read more about Invoice Printer and our other services on our website www.inexchange.com. You can also order services here.

In our Invoice Printer – Installation guide, you’ll find further information on getting started.

InExchange Free/Basic is not linked to your ERP system so it works as an independent solution for your customer invoicing. InExchange Invoice Printer connects easily to your ERP system and works with the vast majority of Windows-based systems. InExchange also works closely with most known systems suppliers on the market.

Read more on our Partners page >>

Read: Why am I getting a notification that my registration number already exists?