On January 29, we sent out information to some of our customers regarding a change. This change applies to customers who use one of our customer invoicing services and who have chosen to activate the free feature to be searchable as recipients of PDF invoices via email.
The email was sent to the address you have chosen as the recipient of supplier invoices, that is, the same email where you have received your supplier invoices.
Will I be affected by the change if I receive invoices through any of your services that include scanning, e-invoice, or PDF interpretation?
No, this is not affected by the change. The services you have that include scanning, e-invoice, and PDF interpretation will continue to function as usual. The change only applies to the ability to specify an email address on the account where you have your customer invoice service. In other words, the function that allowed you to receive invoices via Inexchange Network, which were then delivered to you by email and were searchable under received invoices in your customer invoice account.
Will I be affected by the change if I receive invoices through any of your services that include receiving invoices to an SFTP and email?
No, this is not affected by the change. The change only applies to the ability to specify an email address on the account where you have your customer invoice service. In other words, the function that allowed you to receive invoices via Inexchange Network, which were then delivered to you by email and were searchable under received invoices in your customer invoice account.
Why are you discontinuing the feature?
We are currently developing our services to offer more sustainable, secure, and modern solutions for invoice management. The previous feature did not allow for full traceability, guaranteed delivery, or the possibility for support. To ensure quality and meet future requirements, the function therefore needs to be discontinued.
What happens if a supplier sends invoices to me after the service has been shut down?
Their invoice will be stopped. At the same time, an electronic message will be sent to their VAN operator that your company is no longer reachable via this delivery method. The supplier will then be informed that the invoice could not be delivered and that they must send it in another way.
How do I ensure that my suppliers continue to send invoices to me after the feature has been discontinued?
To ensure that you continue to receive invoices, you need to inform your suppliers how you wish to receive them going forward. If you want to continue receiving invoices via email, inform the relevant suppliers which email address invoices should be sent to. If you already have a recipient service for e-invoices, instead inform your suppliers that you wish to receive the invoices electronically and provide them with the necessary information, such as operator, Peppol ID, GLN, or equivalent. This way, you ensure that the invoice flow continues without interruption.
If I want to continue receiving my invoices via Inexchange and have access to them through my account – How do I do that?
We have strengthened our existing services for receiving supplier invoices and can now offer a broader range of solutions via Inexchange. These are designed to suit both small and large invoice flows, with a focus on convenience, security, and flexible, customizable options. Through our solutions, you can continue to receive your invoices via Inexchange and have full access to them directly in your account. Read more about our different solutions for supplier invoice: inexchange.se/priser/leverantorsfaktura
How do I know which of my suppliers have sent their invoices via this feature?
To know which suppliers need to be informed about the change, you can log in to our web portal and see which suppliers these are by going to Register - Suppliers. You can also go to Received Invoices and see who has sent invoices recently. This way, you ensure that the invoice flow continues without interruption.
Will my supplier invoices be visible after the service has been shut down?
No, received invoices will no longer be visible after the service has been shut down. The supplier register will also not be visible. Therefore, it may be a good idea to save the invoices you want to keep for the future before April 30.
Will Inexchange still be able to send invoices to us via email?
Yes, we will still be able to send invoices from us to an email if you have specified that you want to receive them via PDF in your settings.