1. Contact Inexchange

   1. Contact details and opening hours
   2. Who should I contact for

2. Support

   1. How to create a support ticket
   2. View your ticket history
   3. How to update an ongoing support ticket
   4. How to add a new recipient to the network

If your invoice recipient can receive e-invoices but is missing from Inexchange's network or has changed operators, the recipient needs to be added/updated with correct information in order for the e-invoices to be sent via our services. You can search for the recipient on the Expand your network page. If you get no result, the recipient is added as described below. It may also happen that your invoice recipient has sent information that they have changed operator.

Instructions for adding/updating a recipient:

1. Log in to the InExchange Help Center.

2. Click on Submit a request in the menu.

3. Select Register/update recipient in the list and fill in the details of your invoice recipient in the form. Company name, organization number, operator, and the recipient's email address are mandatory fields and are obtained from the invoice recipient.

When the recipient has been added/updated in the network, you will receive a confirmation of the registration via email. In the meantime, you have the option to send a PDF or paper invoice to the customer unless your customer requires e-invoice.