Contact us

1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to add/update a recipient to the network

Contact us

📞 Telephone

+46 (0) 500 44 63 60 

• Switchboard: Weekdays (except holidays): 08:30 – 12:00 and 13:00 – 16:30 CET
• Support: Weekdays (except holidays): 08:30 – 12:00 and 13:00 – 16:30 CET

• Customer Service: +46 (0) 500 44 63 60 (tone 1)
• Support: +46 (0) 500 44 63 60 (tone 2)
• Switchboard: +46 (0) 500 44 63 60 (please hold)

📧 E-mail

Contact support (login required) >>

Questions about our services: info@inexchange.se

💬 Chat

Logged-in users can contact us via chat in our Help Center and services.
Opening hours: Weekdays (except holidays): 08:30 – 11:45 and 13:00 – 16:45 CET

🏢 Address

InExchange Factorum AB
Kaplansgatan 16 E
Box 133
541 34 Skövde, Sweden

🔗 Follow us

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• Mynewsdesk

1. Contact Inexchange

   1. Contact information and opening hours
   2. Who should I contact for help?

2. Support

   1. How to create a support ticket
   2. View your case history
   3. How to update an ongoing support ticket
   4. How to add a new recipient to the network

At Inexchange, we strive to offer you as a customer the absolute best support experience on the market. To get the most out of our services and access to personal support, you need to have a valid user license and the Premium or Enterprise pricing plan. If you do not have one, please choose one of the following options:

1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to add/update a recipient to the network

You can create tickets and get in touch with us through our contact forms.

Instructions for Creating a Ticket:

1. Log in to InExchange Help Center.

2. Click on Submit a Request in the menu. Then select the category that best fits your issue and fill in the details in the form.

After you have submitted your request, an email will be sent to you as confirmation that a ticket has been created and information about which ticket number your request has received.

Ticket management via our help center requires login with a valid user license. License inquiries are answered by our Customer Service at 0500-446360.

1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to add/update a recipient to the network

You can view your ticket history in our help center via your login.

Instructions for accessing ticket history:

1. Log in to InExchange Help Center.

2. Click on My Requests in the menu to view ongoing and resolved tickets.

My Requests - here you will find tickets that you have created yourself.
Requests I am copied on - tickets that others have created, but you have been copied on.

Tip! You can sort your tickets by status according to the image above.

Ticket management via our help center requires login with a valid user license. License inquiries are answered by our Customer Service at 0500-446360.

1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to add/update a recipient to the network

You can update your cases in our help center via your login.

Instructions for updating an ongoing case:

1. Log in to InExchange Help Center.

2. Click on My requests to see ongoing and resolved cases.

My Requests - here are cases that you have created yourself.
Requests I am Copied On - cases that others have created, but you have been copied on.

Cases can be sorted by status and you can search for requests in the search field.

3. Click on the case that needs to be updated.

4. Update the case with more information in the text field or upload files if necessary. You can mark the case as resolved if you no longer need assistance with the case.

5. Click on Send when you are done.

Resolved cases are closed for comments, but if you need to provide feedback to support on the case after it has been marked as resolved, you can create a follow-up via the link in the closed case.  

Case management via our help center requires login with a valid user license. License inquiries are answered by our Customer Service at 0500 - 44 63 60.

1. Contact Inexchange

   1. Contact details and opening hours
   2. Who should I contact for

2. Support

   1. How to create a support ticket
   2. View your ticket history
   3. How to update an ongoing support ticket
   4. How to add a new recipient to the network

If your invoice recipient can receive e-invoices but is missing from Inexchange's network or has changed operators, the recipient needs to be added/updated with correct information in order for the e-invoices to be sent via our services. You can search for the recipient on the Expand your network page. If you get no result, the recipient is added as described below. It may also happen that your invoice recipient has sent information that they have changed operator.

Instructions for adding/updating a recipient:

1. Log in to the InExchange Help Center.

2. Click on Submit a request in the menu.

3. Select Register/update recipient in the list and fill in the details of your invoice recipient in the form. Company name, organization number, operator, and the recipient's email address are mandatory fields and are obtained from the invoice recipient.

When the recipient has been added/updated in the network, you will receive a confirmation of the registration via email. In the meantime, you have the option to send a PDF or paper invoice to the customer unless your customer requires e-invoice.