Contact us
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Contact Inexchange Factorum AB
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Contact InExchange
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Support
Telephone
+46 (0) 500 44 63 60
Our opening hours
Switchboard: Every weekday except holidays 8am - 12pm and 1pm - 5pm CET.
Support: Every weekday except holidays 9am - 12pm and 1pm - 4pm CET.Sales: +46 (0) 500 44 63 60 (tone 1)
Support: +46 (0) 500 44 63 60 (tone 2)
Switchboard/Customer service: +46 (0) 500 44 63 60 (tone 3 or hold)E-mail
To contact support you need to be a customer at Inexchange >>
Information about our services: info@inexchange.se
Chat
Logged in users can contact us through chat on our website and our services.
The chat is open every weekday except holidays: 8am - 11.45am and 1pm - 4.45pm CET.Address
Inexchange Factorum AB
Kaplansgatan 16 E
Box 133
541 34 Skövde, SwedenFollow us
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Create a support case
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Contact InExchange
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Support
As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).
Instructions to create a case:
1. Sign in to InExchange Help Center.
2. Click on Submit a request. Select the category best suited for your case and fill in the form.
After you have submitted a request, a confirmation email will be sent to you with your request id.
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View your case history
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Contact InExchange
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Support
As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).
Instructions to retrieve case history:
1. Sign in to InExchange Help Center.
2. Click on My activities in the menu to see ongoing and solved cases.
My requests - cases you've created.
Requests I'm CC'd on - cases others have created but you've been copied on.
Tip! You can sort your requests on status as shown in the picture above.
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How to update an ongoing support case
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Contact InExchange
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Support
As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).
Instructions to retrieve case history:
1. Sign in to InExchange Help Center.
2. Click on My activities in the menu to see ongoing and solved cases.
My requests - cases you've created.
Requests I'm CC'd on - cases others have created but you've been copied on.
Cases can be sorted on status and you can search for requests in the search field.
3. Click on the case that should be updated.
4. Update the case with more information in the text field or upload files if needed. You can mark the case as solved if you no longer need help with it.
5. Click on Submit when you're done.
Solved cases are closed for comments but if you need to contact the support on the case after it has been marked as solved, you can create a follow-up via the link in the closed case.
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Who do I turn to for help with my case?
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Contact InExchange
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Support
We at InExchange strive to offer you as a customer, the market’s best support experience. To get the most out of our services and access to personal support, you need a valid user license. If you do not have one, do one of the following:
I’m a paying customer
Paying customer with a valid user license
Log in and create a case with the user name and password you've received from us by email.
In case of any problems, contact InExchange Customer Service at:- kundservice@inexchange.se
- +46 500 44 63 60 (tone 3)
Paying customer with a free user
Ask a colleague with a valid user license to order a license for you. Thereafter, you can log in and create your case.
I'm a customer with free service
Go to www.inexchange.com or call one of our sellers at +46 500 44 63 60 (tone 1) and upgrade your service. Log out and in again when the upgrade is done, and you can now create your case.
I want to become a customer at InExchange
Go to www.inexchange.com or call one of our sellers at +46 500 44 63 60 (tone 1) and order one of our services.
I’m a customer at a different operator/invoice transmission
- Contact your operator for help.
I’m an operator
In case of any problems, contact InExchange Customer Service at:
- kundservice@inexchange.se
- +46 500 44 63 60 (tone 3)
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New telephone hours for support
As of 08/10 2018, our support will have changed phone hours.
We do this because that we can see a more efficient handling of cases that come in through our questionnaire and chat function placed in our help center, and can thus maintain high quality of our service to you who are our customers.
Phone support will be open between 09-12, and 13-16(swedish time) all holiday free weekdays. Our switchboard and chat support is open as usual between 08-12, 13-17 all holiday free weekdays.
The second Thursday each month our switchboard and telephone support will be closed for training between 15-17 sweidsh time.
How to create a support case to InExchange
InExchange Help center»