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User guide Inexchange

Cancellation of the service

  1. USER GUIDE
    1. Dashboard
    2. User details
    3. Switch between companies
    4. Change password
  2. INVOICES
    1. Activate “Create invoice”
    2. Create invoice
    3. Credit invoice
    4. Invoices to manage
    5. - Select and change delivery method
    6. - Add attachment
    7. - Correct invoice
    8. Sent invoices
    9. Received invoices
    10. Copy an invoice
  3. REGISTERS
    1. Customers
    2. Suppliers
  4. SETTINGS
    1. Subscriptions
    2. General – Company info
    3. General – Contact info
    4. General – Reports
    5. General – User management
    6. Cancellation of the service
    7. Cancel the termination
    8. Accounts receivable – FTP settings
    9. Accounts receivable – Invoice settings
    10. Accounts receivable – Print settings
    11. Accounts payable – Reference management
  5. SUPPLIER INVOICE BASIC
    1. Activate Supplier Invoice Basic in Inexchange
    2. When an invoice is received
    3. Your company is already registered in Peppol
  6. INEXCHANGE STORE
    1. Change Customer Invoice Subscription
  7. OTHER
    1. PDF upload
    2. Verify company details
    3. Signing process

If you no longer wish to use a service, you can cancel it directly through your account. Below you will find the steps for how to terminate a service and what happens after the cancellation.

How do I terminate my service?

All your active services are listed under your account settings. There you can see which services you have and manage them individually.

In the left menu, select Settings and then click My subscriptions.

View of My subscriptions under Settings

How to terminate a service

Once you have found the correct service, you can start the termination directly from the list.

  1. Find the service you want to terminate under My subscriptions.
  2. Click Terminate the Service next to the relevant service.

Button to terminate the service

Confirmation and notice period

When you click Terminate the Service, a confirmation box will appear. There you can see information about the notice period and what applies after termination.

Confirmation box showing notice period information

Once you confirm the termination, a three-month notice period will begin. The service remains active during the notice period and will then be terminated automatically.

If you have a Free account, the notice period is seven days. After that, the account will be terminated automatically.

Frequently asked questions about cancellation of the service

1. Can I cancel a termination?

Yes, you can cancel an ongoing termination yourself as long as the notice period has not ended. This is done directly via My subscriptions in your account.

For a detailed walkthrough of the steps, see the guide Cancel the termination.

2. Do I have access to the service during the notice period?

Yes, the service works as usual throughout the entire notice period and is only terminated when the period ends.

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