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This article contains practical step-by-step guides to help you perform common tasks on your computer. You will receive clear instructions complemented with images, so you can quickly and easily follow along and get started.
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Press Windows + Shift + S on the keyboard
- Drag the mouse over the area you want to capture
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Click on the notification that appears on the right side of the screen
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A window will now open, click the Save button
- Another window will open where you can choose where to save the image.
Choose a location where you know where it is and can access it, for example the desktop.
You now have a screenshot that you can attach in an email or in a support ticket to us.
If something does not work, you also have the image in your clipboard. This means you can right-click in a ticket or email and click Paste, or press Ctrl + V.
- Press the F12 key and a panel will appear on the right side
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Click on the Network tab and check the box Save log so that it is checked
- Repeat the action that caused the error message once more while the panel on the right is open
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A list should now have appeared in the window on the right. Look for any entries with red text and click on it.
Click on it and capture an image of the entire content as shown in the image below