Log in to access Support as well as help suited to your account

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  1. Contact InExchange Factorum AB
  2. Create a support case
  3. View your case history
  4. New telephone hours for support
  5. How to update an ongoing support case
  6. Who do I turn to for help with my case?

View your case history Follow

  1. Contact InExchange

    1. Contact information and opening hours
    2. Who do I turn to for help?
  2. Support

    1. How to create a support case
    2. View your case history
    3. How to update an ongoing support case
    4. How to correct an undelivered invoice
    5. How to add a new recipient to the network

As of October 2018 you will need a valid user license to create a support case. If you have questions regarding this, please contact our Customer Service +46 500 44 63 60 (tone 3).

Instructions to retrieve case history:

1. Sign in to InExchange Help Center.

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 2. Click on My activities in the menu to see ongoing and solved cases.

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My requests - cases you've created.
Requests I'm CC'd on - cases others have created but you've been copied on.

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Tip! You can sort your requests on status as shown in the picture above. 

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