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Receive Supplier Invoice
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Invoice Management – FAQ and Troubleshooting
On the page Received Invoices, you will find the invoices that have been sent to you over the past 18 months. Click on the relevant invoice number to bring it up on your screen.
You can receive e-invoices directly in your business system and also have the option to view these invoices on the page Received Invoices.
Frequently Asked Questions about Received Invoices:
1. Can I retrieve billing object and contract information on invoices?
If the invoice sender has correctly provided information about the billing object and agreement or contract on the invoice, you will be able to see this information on the invoices.
Follow these steps:
1. Go to the page Received Invoices.
2. Click on Select Columns and add the columns for Billing Object and Agreement/Contract if they are not visible in your view.
If you do not see any information in these columns, but know that it should be on the invoice, this needs to be checked with the invoice sender to ensure that the information has been provided in the designated fields.
Where should the information be entered in Inexchange services for it to be placed correctly?
If your supplier creates their invoices in our web-based services, there are designated fields for this information on the page Create Invoice > Show More References. If the invoice is sent via one of our other services, reading templates are created for this.
If your supplier uses another e-invoice operator, the information needs to be checked with the respective operator.
Designated fields in Sveinvoice:
Information about billing objects and agreements or contracts needs to be specified as AdditionalDocumentReference on the invoice by the invoice sender. The following codes should be used for the information to be read correctly:
Agreement and contract = CT
Billing object = ACD
2. Is it possible to see which companies are sending invoices to us?
In your Supplier Register, you can retrieve a list of the companies from which we have delivered invoices to your company.
The list shows the companies that have ever sent or attempted to send an invoice to you using any of our three delivery methods (PDF, e-invoice, or paper).
Click on Report to generate a list in Excel format.
3. Can I see which delivery method was used when the invoice was sent to us?
Follow these steps:
1. Go to the page Received Invoices to see how each invoice was sent.
2. Click on Select Columns in the upper right corner of the invoice list (see image).
3. Check the row Delivery.
4. The delivery method will now be displayed in its own column between Doc.Type and Supplier.
4. Can I retrieve the references on my received invoices?
Yes, you can retrieve the references on the invoices in your invoice list.
Follow these steps:
1. Go to the page Received Invoices and click on Select Columns.
2. Here you can choose which columns you want to display in your invoice list. Check the rows Reference No and Reference if you want to retrieve both.
The references will now be displayed on the rows where the sender has provided the information.
You can sort the invoices by reference if you wish. Click on the header of the column you want to sort the invoices by.
Clicking on the invoice number on a row will also bring up the references in the invoice view where you can review the invoice in its entirety.
5. Received invoices cannot be delivered?
Why did the error occur?
A likely reason could be that the email address is invalid or does not exist.
How do I resolve the error?
Check to ensure you have entered the correct email address.
To correct the specific invoice that could not be delivered, go to Managing
6. How can we start receiving e-invoices directly in our business system?
Receiving e-invoices directly in a business system is now very easy for most, and the technical setup usually goes quickly.
InExchange then makes it easy for your suppliers to send correct and complete invoices including reference information and attachments regardless of the operator.
How the prerequisites and needs look is usually unique to each customer. Therefore, to understand how your receiving service should work, we ask that you contact us at 0500-44 63 60 or info@inexchange.se.
If you are using an integrated service with us and have activated reference control on your supplier invoices, you can manage the references directly via your login.
Reports on received invoices:
1. Generate reports on your received invoices
You can create reports on your received invoices.
Follow these steps:
1. Go to the page Received Invoices.
2. Here you can filter by invoice number and date, but also by specific suppliers.
3. Click on Report (when the filtering is complete) to create a report in Excel format. The information is presented in different sheets in the document distributed by year and currency.
2. Report on rejected invoices from the supplier
In the tab Reports (under your account settings), you can request reports on rejected invoices from your suppliers. The report will be sent to the email address you are logged in with.
Click on the arrow and select how often the report should be sent.
Do you have questions about invoice scanning? Here you can read about how it works >>