Sending customer invoices
- FAQs about our services
- FAQs about invoices
- - Invoice to a new e-invoice recipient
- - Sent invoices
- E-invoice formats
- InExchange Postage Optimization
Receiving supplier invoices
User accounts and settings
You can send all of your invoices via us, be they e-invoices, PDFs or paper invoices. Choose between our web-based services, a virtual invoice printer – used together with your ERP system – and integrated services.
Find out more about our services on our website: www.inexchange.com.
FAQs and answers:
GLN stands for Global Location Number and is a unique global identifier for a company or department of a company. This information is used to identify exactly where each e-invoice needs to be delivered.
How to obtain your company’s GLN
Suppliers may ask you for your GLN when they want to send you an e-invoice. Go to the Account > Profile page and scroll down to the Company section to see your company’s GLN.
Look up other companies’ GLN
Go to Connect company and enter the name of the company you’re looking for and click on the company name. You can also use a GLN, if you have it, in a search to find other information about a company.
A company’s GLN and other information can be found in the Company information section.
2. What do BIC/SWIFT and IBAN mean?
When sending invoices abroad, you’ll need to add payment instructions to enable international payments. Where necessary, add the following information to your invoices.
BIC/SWIFT: An identifier for your bank.
IBAN: Your account number for international payments.
Some banks provide an account number instead of an IBAN. The account number is called the BBAN, and of course that works equally well. In that case, enter the bank’s full name in the field for BIC/SWIFT.
If you use our web-based services to send invoices, the information found at Account > Payment means is stated.
3. Why is there no hyphen in some of our details on the invoice?
The majority of e-invoices we send follow the Svefaktura invoice standard. This format requires that information such as phone numbers, fax numbers, company registration numbers, bank giro and plus giro account numbers, etc. are written in numeric characters only. Any hyphens in these numbers are removed.
4. Why isn’t the sum total in my credit note negative?
The majority of e-invoices we send follow the Svefaktura invoice standard. This format requires the sum total for each invoice and credit note to be positive.
If you try to send an invoice with a negative sum total, what we’ll probably do is help you to convert the invoice into a positive total as this is how the information is managed.
If you would like further information on this, feel free to contact our support team.
Invoice templates and printouts of paper invoices:
1. What does an InExchange standard template look like when printed out or delivered as a PDF?
When an invoice is sent as a letter or PDF, it is sent in the original layout where possible. If your invoice layout cannot be customized for printing, a cover page can be used for the address information, alternatively use our standard template.
Below is an example of what the standard template looks like. You can add your own logo, in color if you wish, to the template. There is also support for a number of different languages and OCR slips, etc.
Please contact our support team for help with customization.
2. Can joint enveloping be used for our invoices via you?
Yes, several invoices can be sent to a single recipient in the same envelope if you send the invoices to us in the same batch or in consecutive batches. It usually costs less and it’s better for the environment.
Joint enveloping of invoices is managed through the customer number and is a smart solution for companies that use a unique customer number for each invoice recipient. This setting applies to all of the company’s invoicing, which means we carry out joint enveloping for all of your customers if you have chosen to activate this service. Please contact us for further information.
A one-off cost, equivalent to one hour of work, is charged for setting up the service. If you would like to activate this service for more companies, the cost is charged per issuing organization.
3. Can I send paper invoices in color?
Yes, paper invoices can be printed in color. If you want to do this, use our invoice template for print-outs. Feel free to contact us if you have any questions about color print-outs or to order the service.
Once the service has been activated, you can also print attachments in color. If you are using an integrated service, the attachment can be added when transmitting the invoice and it can be printed in color. Alternatively if you’re using InExchange Invoice Printer, the attachment can be printed in color if it’s manually added in the invoice printer stage Invoice control.
This service is as per quote.
Information on recipients with specific invoice requirements >>
Unable to find the answer to your question or interested in finding out more?
You can build on your service with, for example, InExchange Reminder & Debt Collection or InExchange Spend Analysis. Feel free to contact us and we’ll tell you more.