1. Contact InExchange

   1. Contact information and opening hours
   2. Who do I turn to for help?

2. Support

   1. How to create a support case
   2. View your case history
   3. How to update an ongoing support case
   4. How to add/update a recipient to the network

You can update your cases in our help center via your login.

Instructions for updating an ongoing case:

1. Log in to InExchange Help Center.

2. Click on My requests to see ongoing and resolved cases.

My Requests - here are cases that you have created yourself.
Requests I am Copied On - cases that others have created, but you have been copied on.

Cases can be sorted by status and you can search for requests in the search field.

3. Click on the case that needs to be updated.

4. Update the case with more information in the text field or upload files if necessary. You can mark the case as resolved if you no longer need assistance with the case.

5. Click on Send when you are done.

Resolved cases are closed for comments, but if you need to provide feedback to support on the case after it has been marked as resolved, you can create a follow-up via the link in the closed case.  

Case management via our help center requires login with a valid user license. License inquiries are answered by our Customer Service at 0500 - 44 63 60.