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Contact Inexchange
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Support
As of October 1, 2026, Inexchange, Maventa, mySupply, efacto, and OWS are part of the same corporate group under the name Inexchange. However, support channels still differ depending on the service, product, and country.
On our support page, you can see where to turn:
https://inexchange.com/en/support-routing
Does your issue concern Scancloud?
Scancloud has been part of Inexchange since earlier, but has its own support channel. For issues concerning Scancloud, contact support@scancloud.se
Does your issue concern an existing Inexchange service?
Free and Basic: Personal support is not included. You can get help through our Help Center, chatbot, and AI-powered search function.
Premium and Enterprise: Personal support is included. Create tickets as usual through the Help Center.
If you do not have an authorized user license, we also refer you to our digital help channels. Feedback and suggestions for improvement are welcome through our feedback channel, but support questions are not handled through that channel.
1. I am a paying customer with the Premium or Enterprise plan
Paying customer with a valid user license
Log in to our Help Center and create a ticket using the username and password you previously received from us by email. How to create a support ticket >>
Paying customer, but the user does not have a valid user license
You can ask a colleague with a valid license to report the issue and order a license for you at the same time. You can then create tickets yourself.
If you experience problems, contact Inexchange Customer Service via:
2. I am a customer with a free service
Our Free or Basic service does not include personal support, but you can find plenty of help in the guides and frequently asked questions in the Help Center or through our chatbot.
User guide for Inexchange Web >>
Would you like to upgrade your service?
Go to Inexchange Network/Upgrade or call one of our sales representatives at 0500-446360. Log out and log back in after the upgrade to create a ticket.
3. I want to become an Inexchange customer
Visit www.inexchange.se to order a service.
4. I am a customer of another operator/invoice exchange
Contact your operator for help, or ask your customer or supplier to contact their operator.
Contact Inexchange through the contact channels previously provided to you.
If you experience problems, contact Inexchange Customer Service via:
Administrator/expert user with a valid license
Log in to the Help Center and create a ticket. How to create a support ticket >>
Other users
Ask a colleague with a valid user license to report the issue for you.
If you experience problems, contact Inexchange Customer Service via: