User guide for InExchange Invoice Printer - Part 2

Get started with the help of our guides:

Part 1 - Installation
Part 2 - User guide for InExchange Invoice Printer (see the menu on the left)

About InExchange Invoice Printer

1. How do I install the invoice printer?

See our installation guide for instructions.

2. Can I only send e-invoices through InExchange?

You can send e-invoices, PDF and paper invoices through the invoice printer.

3. On which operating systems does the invoice printer work?

InExchange Invoice Printer can be used on all Windows operating systems after version 98.

In addition, the invoice printer works when using for instance a MAC computer (Apple, Macintosh), that has the ability to switch from MacOS to run the ERP in a Windows environment.

What is required is that you are able to print a Windows print file directly from your ERP to the invoice printer. We then check if we are able to obtain all necessary information from your invoice printouts and get back to you usually within one working day with a notice if we can create loading templates based on submitted files.

4. The file that is sent to the invoice printer, what format should it be in?

What we need from you is a normal Windows printout file from your ERP. Format requirements and invoice content is later checked by us before the file is delivered.

For us to be able to manage the file, the invoice needs to be printed directly from the ERP to the invoice printer. If the file is first saved and then sent to us, the information will not get to us in the way that makes it possible for us to change your invoice to an electronic invoice.

Please note that PDF files sometimes cannot be used when loading invoice files because the text information in the file often gets converted to be displayed as graphics.

We support nearly 400 different ERP systems, so the chance that you will get started with electronic invoicing in a quick and flexible way is very big. Please contact our support and we will tell you more!

The information that is sent via InExchange Invoice Printer shows how the invoice looks like at printout (picture of the format tif) and what text it contains and its placement (structured text of the format gdixml). We will use this later to create loading templates which converts your invoice printout to an e-invoice.

5. What does the the different colored marks mean in the invoice printer?

When you send invoices via the invoice printer, you will see marks and possibly certain types of alerts in different colors. They will help you choose the best delivery method for each recipient and correct any errors - they will give you information that will faciliate your work when sending your invoices.

Point your mouse pointer on the icon in the invoice printer to read the message:

Green mark:
Your chosen settings work and you have selected the best possible method of delivery for the current recipient. You can go to the next step in the invoicing with the existing settings.

Orange mark
You can send the invoice with these settings and move to the next step in the invoicing process, but the system will give you suggestions for a better alternative in the choice of delivery method.

Red mark:
You cannot send the invoice without correcting the settings for your current recipient. This mark is shown, inter alia, if you have selected to send invoices as e-invoices to a recipient who does not receive e-invoices. Select to send the invoice as a PDF-invoice by e-mail (requires that an e-mail address is filled out in the box below the invoice list) or paper invoice instead. You can also choose to wait to send the invoice or to remove it. Use the buttons or right-click on the invoice in order to perform these actions.

Blue mark:
Sometimes a small information box will appear saying Connected via interconnection. This means that the recipient uses a different e-invoice operator than InExchange, but one that we have a collaboration with. In these cases, we cannot verify whether any reference codes are correct directly in our application. If an invoice has an incorrect reference code you will receive an e-mail about this after the dispatch is complete.

6. How do I see which version I have of InExchange Invoice Printer?

To check which version of InExchange Invoice Printer is installed, launch the program and click on About.

FAQs about: Agreements and user licenses and account settings.

Handling and delivery of invoices

1. How do I select delivery method on the invoice printer?

After you have transferred your invoices, you can choose delivery method per customer number in the step Select how to send your invoices. The last chosen delivery method is saved in the settings for the customer in your customer registry. You can choose between e-invoice, PDF-invoice via e-mail and paper invoice.

Click on the arrow to the right of the field Send as on the line that you wish to edit delivery method on and select from the list that is shown, see picture below.

E-invoice
Select e-invoice as delivery method and check that the company information is correct. If the recipient accepts e-invoices, the line is marked with a green mark on the left.
PDF-invoice via e-mail
When you select to send an invoice as PDF-invoice you also need to fill in an e-mail address for the recipient in the intended field below the list with invoices. Make sure that correct line is marked and fill out a correct address. The address is saved in the settings for the current recipient in your customer register.
Paper invoice
The service to send paper invoices to companies and private customers via InExchange invoice printer is included in your agreement. If you are unsure on what prices you have, we ask you to contact us via e-mail or phone. When you select Paper as delivery method, the invoice printer will suggest an even better alternative when this is possible. To read more about it, point the arrow on the red triangle to the left.

2. How do I add an attachment?

You can read about how to add an attachment to your invoice in our user guide.

3. Update the invoice recipients network connection in the invoice printer

If you need to reconnect an e-invoice recipient to the network (for example, during reorganization at the recipient), you can do so in the step Select how your invoices should be sent in InExchange Invoice Printer.

To change the connection to the network, you can choose to search for the company name, GLN or registration number. Then select the right recipient in the hit list to connect your customer to the correct recipient in the network. A green check in the left column shows that an active e-invoice recipient has been linked to your customer in your customer registry at InExchange.

You can also change the link on an e-invoice recipient in your customer registry in the InExchange Network. Read more here.

If you do not find the current recipient, please contact InExchange support.

Please read more about InExchange Invoice Printer in our Get started guide.

4. Is e-invoice automatically selected as the delivery method for a new customer?

The first time you send to a new customer number through InExchange the delivery method Paper will be filled.

If the name of the recipient (in the invoice address of your original invoice) exactly matches the name of an e-invoice recipient in InExchange Network, we will suggest the method of delivery "e-invoice" instead - the suggestion is shown via an orange mark to the left of the customer number (point on the icon to read the message). The delivery method Paper is still there until you change it manually to E-invoice. The mark will then become green.

The method of delivery will then be saved in your customer registry at InExchange and you do not need to select delivery method at next invoicing time.

Would you choose delivery method E-invoice but there is a red exclamation mark to the left, then we could not connect the recipient by its name. In these cases, you need to manually search for the name of the company or registration number to the right of the delivery method.

If the recipient cannot receive e-invoices yet and you do not want to send the invoice on paper, you can choose to send it as a PDF invoice by e-mail. Select the delivery method PDF and enter a valid e-mail address of the recipient in the invoice printer. The settings are stored in your customer registry for future invoice mailing.

If you have the possibility to export your customer registry then we could connect those customer numbers to which it can be sent electronically to. This would simplify your work by not having to select the delivery method manually on your existing customers. Use this form to export your registry.

5. Can I send the same PDF invoice to multiple addresses?

You can send to multiple recipients, separate the e-mail addresses with a comma.
Example: "fictional@address1.se,fictional@address2.se"

6. I have sent an invoice. When will it be delivered?

Paper invoice

Paper invoices are delivered according to your contract and depending on when you transferred the invoice to us.

A-mail: 1-2 work days
B-mail: 3-5 work days

E-invoice (including PDF-invoices)

E-invoices and PDF-invoices are often delivered within seconds to the recipients, but otherwise the same day or at the latest, the day after.

The first e-invoice to a recipient

When you send an e-invoice to a new recipient, who you have not invoiced before, we will send a request to approve you as a supplier. That is why the first delivery will take about 1-3 days. When a recipient has accepted your company, your invoices will normally be delivered within a work day.

If your request doesn´t get approved, we will notify you. You can then contact the recipient for further information. It is possible for you to then send a new request or choose to send your invoice as a PDF-invoice or on paper.

7. I happened to transfer a document that is not an invoice, what do I do?

If you by mistake print a document to the invoice printer that is not for us, you can choose to delete it immediately. As soon as you print a document to the InExchange Invoice Printer you will be presented with the following dialogue, you then just need to select No, remove.

- Yes, transfer now

The invoice printout will leave your local computer and be transferred to us. This only means that the invoice will be moved to us, not to the final customer. If you cancel after you have chosen to transfer the invoice, it will still stay at InExchange until you choose to send or remove it.

- No, later

The printout will be put in queue on your local computer and will not be transferred to us. On every invoice you choose this option they will be put in queue until the next time you print. So, if you choose No, later it will come up the next time you print and select Yes, transfer now.

- No, remove

The printout is removed from your local computer and is never sent to us. Use this option if you notice that the printout is faulty or if you by mistake happen to print something else than an invoice to us.

8. How do I see previously sent invoices?

Go to the page Sent invoices to view and handle your sent invoices. They are stored here for 18 months.

9. Can I block customers from receiving invoices from us through the invoice printer?

You can block customers from receiving invoices through the invoice printer if you for example don't want to invoice a specific customer through us.

To do this you'll have to print an invoice to the invoice printer that's made payable to customer in question. After logging in and coming to the stage Select how to send you invoices, mark the customer with your mouse pointer and right-click. Choose the alternative Block customer.

The customer will then be marked red and the error message The customer is blocked will be shown when you drag your mouse-pointer over the red marking to the left of the customer.

To remove this block you simply need to right-click on your customer again and choose Block customer again to unmark this.

References and invoice printing

1. Print preview

In this view, you will see the invoice template used for the paper invoices you send via us.

Note that you do not see all of the tabs on your screen, but only those that are relevant to you.

Below are explanations for the different options.

You are using Printed invoice
Here is what your original invoice looks like. We use your invoice template when sending paper invoices. Click and drag to view different parts of the invoice. Note that we only show the first page of a multi-page invoice in this view.

You are using Invoice template
This view shows your invoice in the InExchange default template. It is used when printing your invoices when the address information on your own invoice template does not fit in the window envelope or if there is missing any other business information.

You are using Cover page
Cover sheets are used when sending paper invoices. For example, the reason may be that there is no return address on your invoices. Here you can see what the printout looks like.

Compare printed & template
If InExchange invoice template is used, you can compare the printout of the original invoice to the template that is used.

Settings
Here you will find information about the print vendor to which the invoices are sent, as well as settings for how and when your paper invoices are sent.

Other:

Show Datamatrix overlay
Show areas on the invoice where tracking information is placed. These fields may not contain any invoice information, they will be overwritten upon printing.

For you who use InExchange Invoice Printer:
Once you have approved your sample invoices, you can see how your paper invoices look. Click View, in the Invoice check step on the invoice printer, to open the current invoice in your browser. Then tap Print Preview to access the view above.

2. What does the invoice look like when it is sent on paper or PDF?

To see what the invoice looks like at delivery via paper or PDF do the following:

1. Print to InExchange Invoice Printer as usual.
2. At the Send-step, you click on View and then on Print preview.

Now you can view what your original invoice or InExchange standard invoice looks like when printing and enveloping, and your delivery settings. The highlighted fields illustrate from left to right:

1. The space meant for our print partners bar-code. Print no information in this space.
2. The green field on the left side is where the return address is presented in the envelope window.
3. The green field on the right side is where the invoice address is presented in the envelope window.

The darker, shaded space is always viewable through the envelope window.

3. How do I see if cover page is enabled for my paper invoices?

If you have a cover page enabled, this appears in the print preview which can be accessed by selecting View on an invoice in the invoice printer.

Click on Print preview.

Here you can see if cover page is enabled or not.

Click on You are using Cover page to see how the cover page looks like compared with the original invoice.

4. Can I get a paper copy automatically?

If you want hard copies automatically when printing invoices to the Invoice Printer, you can set this via the shortcut Printer settings.
It can be found here: Start > All Programs > InExchange > Settings > Printer settings.

There, you select the number of copies you want and which printer to use.

Troubleshooting the invoice printer >>

If you can´t find the answer to your question here in our help center, you are most welcome to contact our support team.

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Troubleshooting the invoice printer

Below we have gathered tips on what you can try with different types of errors that can occur.

Error messages and errors when transferring invoices

1. I got an error message, what should I do?

If something goes wrong when you transfer invoices to us you will receive an error message automatically. If you have chosen to get feedback on all transfer errors, we will return to you as soon as we find the error. You can also contact us via chat in the invoice printer for immediate assistance. See our contact information and opening hours >>

Can I send my other invoices?

If any errors occur, it is usually on one or a few individual invoices. If so, you can always proceed and send the other invoices while our support checks what went wrong. Simply check the box Check this box to continue and then click on Next. If there are invoices that can be sent, the dispatch will be resumed. If not, a message will appear saying that no invoices are available for transfer.

Tip! A common cause of failure is that the invoice template you just sent has a different look than before. Therefore, please double check so that your invoice template is the same as before.

If you've used the wrong invoice template, you can reprint the invoice with your default template.
If you've made changes to your default template, please contact our support so we can adjust our invoice templates.

Live support via chat
You can now choose to, instead of troubleshooting all transfer errors, contact us when you need our help. You get the quickest help via chat in the invoice printer. Try it out!

Please contact support if you want to turn off the automatic troubleshooting of transfer errors. We will then automatically close these cases, but will be here for you if you need our help.

2. The reference number is incorrect, who should I contact?

When you send e-invoices via InExchange we always check that the invoice is valid. When your customer also uses InExchange we can immediately check if the given reference number is valid at the recipient. If it is not valid an error message will inform you that the reference code is not approved by the recipient.

I have stated the right reference but it still does not work, what should I do?

If the reference you have received from your customer does not work, you must contact the customer since they administrate their reference information.

I have added an incorrect reference, how do I correct it?

Mark the invoice in the list and correct the information in the Your reference number-field.

3. I have got a sum error, what do I do?

If you get a warning when transferring to us that one or several invoices have a faulty summary, then this is because our calculation control finds a fault on your invoice. If you wish for us to troubleshoot this for you, you can always contact our support.

Below follows tips on things you can check yourselves:

1. Are the numbers right in the invoice? Is every invoice row+- Fees/Discounts +- Rounding, the total amount that is given?

2. Are your invoice rows complete? In order for an invoice row to be valid, there must be at least a description and a row amount on the same row.

We automatically receive error reports if an invoice stops. These reports are monitored every normal weekday and as soon as we find the problem we will get back to you through the e-mail address that is used when invoicing. If you have not heard anything from us in a while you are more than welcome to give us a call.

4. What does "Can´t find a suitable template" mean?

When you print a document to the InExchange Invoice Printer the invoice printout will be compared to a number of templates we have created for you. In this process we try to find out what kind of document you have printed. For instance, if it is a debit- or credit invoice, an invoice copy or attachment and so on.

If our system shows a message stating that it could not find a proper template, then our system does not recognize the document you have printed. This is often because you have printed an invoice with a different layout or a document that is not an invoice.

If you know that you have selected the wrong invoice template in your system you can easily print the invoice again on the right template. If not, we do monitor these error messages on normal working days and will get back to your given e-mail address as soon as we have checked and identified and/or corrected the error.

5. What does "Approval is required" mean?

If you select a receiver in the step Select how to send your invoices, the recipient may possibly get a red triangle. If you hold the mouse pointer over this it says that the recipient requires that you contact them before you can invoice them.

1. Right click on the red marked line and click on View company.
2. Information about the receiver will now appear in your browser. Click on I want to send.
3. A request is sent to the recipient. If everything is in order, they will accept you, otherwise the recipient will contact you.

Please note: Inquiries may take a few days. If it drags on, you need to contact the concerned recipient and check with them. Until further advised you are recommended to send your invoices to the recipient by mail or PDF.

6. What does "Interconnected" mean?

If you send an invoice through InExchange Invoice Printer, it can sometimes show a small information box that says Interconnected. This means that the recipient uses a different e-invoice operator than InExchange, but one that we have a partnership with. The only difference in the invoice flow is that we cannot control if any reference codes are correct directly in our application. If an invoice has an incorrect reference code, you will receive an e-mail about this after the invoice has been sent.

7. I get a duplicate warning, what do I do?

When you have transferred your invoices to InExchange and get a warning that tells you that duplicates have been identified, you can still proceed and send your invoices by checking Approve duplicates.

Tip: If you are not sure if the invoice has been sent earlier you can click on the button Duplicates. There, you will find a list of all previous items with this particular invoice number.

8. What do I do if the invoice printer cannot connect to InExchange?

If InExchange Invoice Printer cannot connect to InExchange, begin by checking that you have a working internet connection. If your internet works, you may need to review the settings of your firewall.

Check that InExchange Invoice Printer (xClient.exe) can:

Communicate with the following ports; 80 for http and 433 for https.
Communicate with the IP address 213.174.91.93 (ws.inexchange.se).

If the problem continues, you are very welcome to contact our support team and we will help you resolve the problem.

Error codes and settings

1. Error codes and measures

The following measures are for the error codes that can occur with the use and installation of InExchange Invoice Printer.

XC1

Repair the invoice printer.
"Start Menu > All Apps/All Programs > InExchange > Repair Invoice Printer"

XC24

Check the user's rights to "C:\ProgramData\InExchange Factorum".

XC25

Repair the invoice printer.
If the problem remains, please contact our support.

XC26 Error #32

Restart the Print Spooler service.
"Control Panel > Administrative Tools > Services > Print Spooler", right click and select restart.

XC26 Error #5

User does not have write access to "C:\ProgramData\InExchange Factorum".

XC30

User does not have write access to "C:\ProgramData\InExchange Factorum".

XM1:2

Xagent.exe process is not started for the current user. Repair the invoice printer.

XM4:2

Xagent.exe process is not started for the current user. Repair the invoice printer.

XM11:5

The user has no rights to "C:\ProgramData\InExchange Factorum\Virtual Printer\*Computer name*\*user*\Unsent".

XM12

The Invoice printer does not support printing files containing data type "Raw".
The error may have various causes. The printout may originate from an incompatible system or that the invoice printer is installed incorrectly in a server environment.

XM13 Error #3

The user has no rights to "C:\ProgramData\InExchange Factorum".

XM18: 8 Error #8

The error occurs when there is not enough available storage.

XM19

Restart the Print Spooler Service.
"Control Panel > Administrative Tools > Services > Printer Spooler ", right click and select reboot

XS26:1051

Stop the service Print Spooler.
"Control Panel > Administrative Tools > Services > Printer Spooler ", right click and select Stop.

XS32

Look over the user's rights, an administrator probably need to install the software.

XS41

The error may be due to limited write access to "C:\Windows\System32"
Historically, some antivirus programs has also caused the error.

XS42

1. Copy the file "ntprint.inf" from:"C:\Windows\System32"\DriverStore\FileRepository\ntprint.inf_amd64_neutral_4616c3de1949be6d" and put it in "C:\Windows\Inf\"

(Note that the suffix in the folder name may vary, however, it is always "ntprint.inf" first.)

2. Start the installation
3. The computer will now ask for the "unidrv.dll" if it does not find it itself.
Point on "C:\Windows\System32\spool\drivers\*bitversion*" or "C:\Windows\System32\DriverStore\FileRepository\ntprint.inf_amd64_neutral_4616c3de1949be6d\Amd64\"

If it would not find the file there, then search through the entire System32 folder for it.
If you still do not find it, you need the installation media to get the file.

4. If you find the file, the installation should now continue and be completed.
5. Try to log in to invoice printer to verify that it works.

Error #2

Check the user's rights to "C:\ProgramData\InExchange Factorum".

Error #3

Check the user's rights to "C:\Program Files\InExchange\InExchange Invoice Printer\x64\xagent.exe"
And then restart the process xagent.exe

Error #5

Check the user's rights to "C:\Program Files\InExchange\InExchange Invoice Printers\x64\xagent.exe"
And then restart the process xagent.exe

If the problem persists, you are of course welcome to contact our support.

2. How do I compile log files from InExchange Invoice Printer?

When you are in contact with InExchange Support, it is possible that we will ask you to send the log files from the invoice printer to us so that we can help troubleshoot your problem in the best possible way. Of course we will help you compile the log files when you are on the phone with us, but here is also a guide to help with this process.

The menu for InExchange Invoice Printer looks slightly different in Windows, depending on which version of the Invoice Printer you have. See below:

For older versions of the Invoice Printer:
Go to "Windows start menu > All programs > InExchange > InExchange Invoice Printer"
Then click on Show log

For newer versions of the Invoice Printer:
Go to "Windows start menu > All programs > InExchange > Settings".
Then click on Show log

A log file is now compiled in MD5 format with a file name that looks as the following "collect_YYYY-MM-DD_HHMMSS.log". It is automatically placed in the folder "VirtualPrinter" on your computer. Click on OK in the message that appears and the folder will open.

Now that the log files have been compiled, you can send them to us by updating your support case. We will get back to you as soon as possible.

3. How do I avoid the invoice printer to be used as default printer in Windows 10?

Windows 10 has a function where Windows automatically sets which printer is the default printer, according to which printer that was last used. This funtion is activated from start and needs to be turned off manually.

If you have a different default printer installed but print a file to the invoice printer, this function will change the default printer.

You can turn off this automatic funtion of default printer via settings for printer via your Windows menu.

If you are missing this setting, you can download the .reg-file that is attached in the bottom of this article. Follow the steps below:

1. Download the file and pack it up on the desktop.

2. Run the file and answer positively in all dialouge boxes. Thereafter you can delete the file.

The one who runs the file must have admin rights.

Note that registry modifications are always done at your own risk.

The below file belongs to 3. under the Error codes and settings:

InExchange Invoice Printer

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

When you have approved your invoice examples you can start sending your invoices through InExchange Invoice Printer.

In this guide, we will step-by-step review the different moments and features that you need to know.

Tips on how to maximize your billing:

Reach all your recipients by matching your customer register.

Make your job even smoother and send the entire invoice flow.

Activate Reminder & Debt Collection to get paid on time.

More information can be found in the menu on the left side of this page.

Have you not yet approved the invoice examples?
Then you are welcome to read more about the review and approval in Part 1 of this guide.

Installation - Part 1

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My account

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

The links below show more information regarding:

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Match your customer register

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

InExchange Network is the largest business network in the Nordic region, hundreds of thousands of suppliers and recipients of e-invoices and other types of electronic documents are gathered under our network.

In order for you to get your e-invoice volume up as easy as possible InExchange will help you by matching your customer register against our network to see which of your customers can receive e-invoices today. By matching your register you get quick feedback on which customers you can directly change delivery method for.

If you make a customer list matching and then send the rest of your paper invoices with us, we will tell you when customers who receive paper invoices can receive invoices electronically. Our goal is 100% e-invoices for our customers and for the sake of the environment.

You can send your customer list via this form. It has to contain the following information:
Customer number
Customer name
Organization number

The matching takes about 5-10 working days, we will then send you the feedback by e-mail. We do not charge anything for this.

Pros for using e-invoices

They arrive faster and safer.
Payment times are significantly improved.
They are significantly cheaper for both the supplier and the recipient.
They are better for the environment.

For questions regarding customer lists you can contact us on either kundservice@inexchange.se or by phone on +46 (0)500 - 44 63 60.

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Transfer your invoices

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

1. Begin the process by starting your invoice program.

2. Print the invoices you want to send to InExchange Invoice Printer.

3. Choose Yes, transfer now in the window that pops up on your monitor.

4. Log in with your user credentials in the window that pops up.

If you want to print more invoices choose No, Later, if its a invoice that was not supposed to be printed you can choose the option No, Remove to remove it.

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Select delivery method and recipient

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

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Read more

After you've submitted your invoices, select the delivery method and recipient per customer number in the invoice printer. All settings, including the connections you make here for recipients, are stored in your customer directory on the InExchange Network.

You can choose between three delivery methods for your invoices:

E-invoice

PDF-invoice

Paper invoice

Note! The first time you send to a particular customer number, Paper is set as the delivery method. You can change this in the invoice printer.

In the menu on the left you can read about the settings you need to make for each delivery mode.

When you have finished setting up all of the customers in the list, click Next to proceed to the invoice Control step.

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Send E-invoice

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

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After you have transferred the file to InExchange, you can make the settings for the customer in the invoice printer and select the e-invoice as the delivery method for the recipient.

Select delivery method by clicking the arrow to the right of the Send As box in the current row. Select E-invoice from the list.
Is the company information for your customer already filled in? Control that this information is correct. If no recipient is specified you can use either the organizations number, company name or the GLN to connect your customer to an recipient in our network.
If the recipient can receive e-invoices they get a green marking next to them in the invoice printer .
If you get a red marking it means that no company information has been specified or that they cannot receive e-invoices.

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PDF-invoice

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

After you have transferred the file to InExchange, you can make the settings for the customer in the invoice and select the PDF as the delivery method for the recipients.

Mark the customer number you are planning to use.
Select delivery method by clicking the arrow to the right of the Send As box in the current row. Select PDF from the list.
Fill in the recipient's email address in the field below the list of customer numbers.

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Paper invoice

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

When you choose Paper as the delivery method, the invoice printer suggests another, better option if possible. This is shown with a warning triangle in the left column .

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Add attachments

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InExchange Invoice printer

Choose how to send your invoices

Invoice control

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You can add attachments to your invoices in the InExchange Invoice Printer. Follow the instructions below to attach files in the Invoice Check step in the invoice printer.

Select the invoice to which you want to upload an attachment and click the button below marked as Attachments.
You will now get a box with a list of the attachments currently associated with this invoice. It is in this view that you can remove or add new attachments to the selected invoice. Click the Add button.
Locate the attachment on your computer, select it in the list and click Open.
You will now return to the previous box where the attachment name appears in the list of attached attachments, click Ok.
You will now receive a box indicating which invoice you have linked the attachment to. Make sure it's the correct invoice and click Ok.

An attachment is now linked to the selected invoice. If you want to add more attachments, repeat the steps above.

Here you will find more information about hadnling attachments:

Format requirements
Connect to attachments automatically
Is there any attachment attached to the invoice?

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Find your sent invoices

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

Go to page in InExchange Network: Invoices\Sent invoices

After you have clicked Send in the invoice printer, you will see an overview of the invoices that you just sent. At this point you even have the option to show or save a receipt of this.

Your sent invoices can be found by Invoices > Sent invoices through your login to InExchange Network. Invoices are generally saved online for three months.

You can find more practical functions by clicking on an already sent invoice.

Attachments - See which attachments were sent with the invoice.
Send as e-mail - Send a copy of the invoice by e-mail.
Print - Print the selected invoice.
Resend - Resend the invoice.

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Send invoice

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InExchange Invoice Printer

Choose how to send your invoices

Invoice control

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Read more

In the invoice printer's final step Invoice Check, you will find features for checking and correcting your invoices before sending them.

Invoice information
In this section of InExchange invoice printer, you will receive invoice information that may be helpful. You can also preview or delete invoices, add attachments, etc in this stage.

Invoice actions
Here you can correct reference numbers and reference names, see if there are attachments attached to the invoice or if there are any duplicates.

When you are done with your settings and actions, click Send to send the invoices based on the chosen delivery method.

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Entire invoice flow through the same service

If you choose to send all your invoices through the InExchange Invoice Printer, you automatically get information on what format your customers can receive, be it e-invoice, PDF invoice or paper.

Our business network InExchange Network is growing constantly. If any of your customers join, they will be identified by the network and you will be notified that they can receive an e-invoice the next time you send an invoice. This will help you actively reduce your postage costs.

In our guide, we tell you how to choose delivery methods for your customers and what settings you need to make for the different delivery methods.

Invoice information

The invoice printer's last step, Invoice check, displays additional information about the recipient or invoice. For example, if you have entered an incorrect reference or if the invoice would have been sent earlier, you'll get a notice about a duplicate invoice.

View – Opens the invoice in the browser.

Remove – Removes the invoices you selected in the list.

Attachments – Here you can attach attachments of the standard image and text formats to your invoice.

Duplicates – Displays the current duplicate for the selected invoice.

Wait – Hides the invoice in the list until the next time you log in to the invoice printer.

You can find more information about the InExchange Invoice printer in our Introduction guide.

Invoice actions

Action for invoice
In this section of the invoice printer's last step Invoice Check, you can correct reference and reference name. You can also see if the invoice has an attachment attached and if there is any duplicate on the invoice.

Your reference number – Here you correct or add the customer reference number.

Your reference name - Here you correct or add the customer's reference name.

Approve duplicate - Approves duplicate for the selected invoice at the current sending.

When you click Send the invoices will be sent based on the chosen delivery method.

You can find more information about the InExchange Invoice printer in our Introduction guide.

Format requirements on attachments

You can send attachments with your invoices through the InExchange Invoice printer. Below you can find information about the format requirements that apply to the attached files.

Format Requirements:

The file format should be PDF, XML, Txt or any image format.
The file size for each individual attachment may not exceed 5 megabytes.
Unlimited number of attachments can be added (except for invoices delivered by email where the total shipping limit is 10 megabytes).

Do you have many attachments?
Contact the InExchange support if you want to print attachments directly to the invoice printer, or you can start by reading more about automatic attachment.

You can find more information about the InExchange Invoice printer in our Introduction guide.

Is there any attachment attached to the invoice?

You can control if there are any attachments connected to the invoice in Invoice control-stage in the invoice printer.

Mark the invoice in the list and look under Actions for invoice > Attachments.

Here you can see the number of attached attachments. Click the Attachment-button to add files or to remove them. In the Attachments view you can also find the current attachment on the screen. Click an attachment in the list and then click View.

Note! If the invoice has been sent without an attachment, you can not add it afterwards.

You can find more information about the InExchange Invoice printer in our Introduction guide.

Transfer attachments to the invoice printer

If you handle a lot of attachments, there may be a way to send them to the invoice printer. This means that you do not need to load and match the attachments manually in the invoice printer. The requirement is that there is something on the attachment that allows us to link it with the invoice, such as an invoice number or order number.

Contact our support to get more information about this.

You can find more information about the InExchange Invoice printer in our Introduction guide.

Send full invoice flow

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

You can send your entire invoice flow through the invoice printer regardless of the delivery method or recipient. You can send e-invoice, PDF invoice and paper. We will help you choose the best possible delivery method for each recipient directly in the invoice printer.

InExchange helps you lower your postage costs

For example, when sending a paper invoice to a customer who can receive e-invoices, this is shown with an orange icon . This is shown in the left column of the current row. Moving the mouse pointer over the icon displays information with suggestions.

When you change settings for a customer, these are saved in your register in InExchange Network.

Here you can read more about our different delivery methods and their settings.

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Printer Settings

Get started

InExchange Invoice Printer

Choose how to send your invoices

Invoice control

Maximize your service

Read more

You can adjust InExchange Invoice Printer to your daily routines, your printer Settings are available through your Windows Start Menu or as you print to the invoice printer. You have the option to choose how many invoice copies you would like automatically printed to your paper printer. This allows you to review and archive your invoices as you normally would.

Select the number of invoice copies that you would like printed
Then select to which printer you would like these printed

You do not need to change any settings for External print.

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User guide for InExchange Invoice Printer - Part 2

FAQs about InExchange Invoice Printer

About InExchange Invoice Printer

Handling and delivery of invoices

Paper invoice

E-invoice (including PDF-invoices)

The first e-invoice to a recipient

References and invoice printing

Troubleshooting the invoice printer

Error messages and errors when transferring invoices

Below follows tips on things you can check yourselves:

Error codes and settings

XC1

XC24

XC25

XC26 Error #32

XC26 Error #5

XC30

XM1:2

XM4:2

XM11:5

XM12

XM13 Error #3

XM18: 8 Error #8

XM19

XS26:1051

XS32

XS41

XS42

Error #2

Error #3

Error #5

InExchange Invoice Printer

My account

Match your customer register

Transfer your invoices

Select delivery method and recipient

Send E-invoice

PDF-invoice

Paper invoice

Add attachments

Find your sent invoices

Send invoice

Entire invoice flow through the same service

Invoice information

Invoice actions

Format requirements on attachments

Is there any attachment attached to the invoice?

Transfer attachments to the invoice printer

Send full invoice flow

Printer Settings